Team Manager

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• Manage team performance and take complete accountability of delivering agreed SLAs
• Lead & motivate the team through regular performance review and rewards & recognition
• Lead initiatives to improve service standards thus directly impacting the outcome for end customer
• Ensure reasonable level of awareness / knowledge about all the regulatory changes across your team
• To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks within the business area. Whilst ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.
• Manage team performance through effective queue management on Salesforce and other applications
• Be accountable for delivering the annual objectives set for the team
• Take complete ownership to improve the quality of the delivery to customers
• Initiate ideas to improve the speed of delivery thus impacting customer outcomes
• Build strong partnership with stakeholders anticipate business requirements and deliver accordingly
• Effective liaison with various departments within the organization to gain support and resolve issues
• Proactively identify business challenges and present solutions
• Conduct regular performance review sessions with PLs and associates to set expectations and meet KPIs
• Engage in career aspiration conversations and align roles accordingly
• Conduct training needs analysis and facilitate / impart process & soft skills training to build people capabilities.
• Keep the motivation / engagement level & buzz going in the team & across the Ops floor.
• Ensuring compliance to internal and external regulations and procedures
• Adhere to the risk register & maintain other governance related MI
• Deploy effective controls to ensure green results on internal and external risk audits
  
  

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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