Support Consultant

Location: Mumbai

Reports to: Team Lead, Customer Support

3Shape creates 3D Scanning & CAD/CAM software solutions and award-winning technology that enables dental professionals to treat more people, more effectively and with improved patient care. A privately owned company, 3Shape whose company headquarters are based in Copenhagen, Denmark has over 2200 employees worldwide, with offices and service centres in the Americas, Asia and Europe, serving customers in more than 100 countries.

3Shape has the ambition to offer our customers and end users a great full customer experience. We are looking for Team Lead who can help us to lead and manage Customer Support team in India to provide first rate service for our customers.

Areas of responsibilities:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
• Managing support cases. Collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
• Interact with other departments and escalate customers feedback further

You should possess the following competencies:

• At least 3-year experience in Customer Support in international company with multicultural environment
• Good knowledge of Microsoft Office programs: Outlook, Excell, Word
• Knowledge of CAD CAM is a plus
• Good knowledge of computers
• Good communicator with ability to ask and listen with strong verbal and writing skills in English (Upper Intermediate and higher)
• Customer oriented approach
• Problem solving and logical thinking skills
• Result oriented and stress resistant
• Analytical, multitasking, and empathetic skills
• Aspiration to self-development and eager to learn

We offer:

• Participation in producing market-leading technology products for customers around the world
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• Opportunity to become a part of the successful global 3shape team based in India

We will be glad to welcome you in our team!

You can follow us on social media:

https://www.facebook.com/3Shape/ ; https://www.youtube.com/user/3shape

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.