Strategic Sales Consultant

About KaptureCX

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

A Strategic Sales Consultant focuses on improving how the organization sells, not just closing individual deals, by analyzing current sales performance, market trends, and customer behavior to recommend actionable strategies.

The role sits between sales leadership and on-ground teams, turning business goals into GTM plans, territory strategies, and enablement programs that drive predictable pipeline and revenue.

Sounds interesting?

• Partner with the West Sales Head to design and refine regional GTM plans, including segmentation, ICP definition, and coverage models across accounts and territories.
• Build and continuously improve sales playbooks, pitches, battlecards, and case-study decks tailored to priority verticals and personas in the West region.
• Support complex/strategic deals by shaping problem statements, value hypotheses, ROI narratives, and meeting structures for CXO and functional stakeholders.
• Coordinate with marketing on campaigns, events, and content that feed the regional pipeline, and provide feedback loops from field to marketing and product.
• Coach AEs/SDRs on opportunity qualification, consultative discovery, proposal structuring, and competitive positioning; identify skill gaps and recommend training.
  
  

This is a Mumbai-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility. This role requires a willingness to travel when required.

What does success look like in this role?

Success in this role is defined by your ability to stay agile and adaptive in a fast-moving environment while meaningfully contributing to the sales process—quickly understanding shifting priorities, adjusting your approach with clarity, elevating customer conversations, identifying opportunities or gaps, and ultimately helping drive stronger conversions and predictable revenue outcomes.

What would make you a good fit for this role?

We Are Looking For Someone With

• 5–8+ years in B2B / SaaS sales, sales consulting, or sales strategy, with a track record of influencing revenue outcomes (not just operations/reporting).
• Experience working directly with senior sales leaders on GTM, territory planning, or new-region/vertical launches is highly valued for strategic consultant roles.
• Strong commercial acumen: ability to translate market/competitor insights and data into practical GTM moves and account strategies.
• Advanced Excel/BI and CRM proficiency to slice pipeline data, segment accounts, and track initiative impact.
• Excellent communication and storytelling skills for creating decks, one-pagers, and ROI narratives that enable AEs in the field.
• Stakeholder management and influence skills to work with sales, marketing, product, and sometimes customer success without direct authority.
  
  

You Will Have An Advantage If You

Prior experience in CX, contact center, or AI/SaaS sales so they can quickly map Kapture-like solutions to vertical-specific problems in BFSI, retail, etc.

Why should you be interested?

Here’s What You Will Gain From This Role

• A front-seat view to growing and scaling an AI-first SaaS organization
• The opportunity to work work directly with the CEO on diverse, high-impact, cross-functional projects
• Exposure to internal strategic initiatives as well as client-facing mandates
• The opportunity to make an impact at an organizational level
• Steep learning curve, and accelerated growth
  
  

What’s next for this role?

Individuals who have done well in this role have moved to strategic roles as per their strengths and interests, including roles in Product, Sales, Implementation and Partnerships.

Does this sound like you?

Click the Apply button to let us know!

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