Sr Technical Support Engineer

Job Title: Sr. Technical Support Engineer

Experience- 8 to 15 years

Responsibilities

• Onsite installation, configuration, and maintenance of Zero Trust Network Access solutions.
• Diagnose and resolve technical issues related to network connectivity, application access, and security policies.
• Provide clear and effective communication to clients, ensuring they understand the solutions and processes.
• Collaborate with remote support teams and engineers to escalate and resolve complex issues.
• Document all support activities, including issue resolution steps and client interactions.
• Conduct training sessions for clients on products and best practices.
• Stay up-to-date with the latest industry trends and product updates.
  
  

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience in onsite technical support or field engineering, preferably in network security.
• Strong understanding of networking concepts, protocols, and security principles.
• Hands-on experience with Linux server administration, network troubleshooting, configuration, and installation.
• Practical implementation experience with popular brands of security solutions such as:
• Endpoint Detection and Response (EDR)
• Unified Threat Management (UTM)
• Next-Generation Firewall (NGFW)
• Security Information and Event Management (SIEM)
• Multi-Factor Authentication (MFA)
• Privileged Access Management (PAM)
• Privileged Identity Management (PIM)
• Excellent problem-solving and troubleshooting skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.