Sr Executive - Zoho Systems And Integration

Job Title: Sr. Executive - Zoho Systems and Integration

Location: Mumbai (Andheri)

EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

www.eccouncil.org

Role Overview

We are seeking a technically sound and process-driven professional to take ownership of our Zoho CRM environment, support integrations across multiple systems, and drive the Zoho-to-Salesforce migration. The role involves end-to-end understanding and handling of data ows, automation, marketing and payment integrations, and third-party platforms like Power BI and Zapier. This is a mission-critical role requiring independent ownership, documentation discipline, and a sharp eye for detail.

Key Responsibilities

• Capture, summarize, and document business requirements provided via meetings, calls, or informal communication.
• Manage the current Zoho CRM ecosystem including modules, workflows, automation rules, and custom functions.
• Maintain and troubleshoot integrations with third-party systems like Salesforce, SAP, PowerBI, Payment Gateways, and internal tools (ECL, BFF)
• Develop and support Zapier workflows and API-based connections for data sync.
• Extract, transform, and deliver data to PowerBI team or act as backup when connections fail.
• Lead the documentation of business processes, data mappings, API endpoints, and system interconnectivity.
• Support ongoing Salesforce migration including eld mapping, data migration, UAT coordination, and parallel run management.
• Proactively identify risks, inconsistencies, or gaps in data and workflows, and drive resolution.
• Leverage Zoho Campaigns, SalesIQ, Forms, and Flow to manage marketing lifecycle, lead capture, and workflow automation.
• Design and manage Deluge scripts, validation logic, and Zoho Creator apps (if used) for extending CRM functionalities.
• Ensure CRM hygiene through lead import governance, data deduplication, and structured record layouts.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related eld
• Minimum 3 years of hands-on experience with Zoho CRM including custom workflows, automation, and scripting (Deluge)
• Demonstrated expertise in integrating Zoho with external systems via REST APIs, webhooks, and tools like Zapier.
• Familiarity with marketing and data reporting tools such as Zoho Campaigns Zoho Analytics, and SalesIQ.
• Experience supporting CRM transitions (Zoho to Salesforce) including schema mapping and migration support.
• Experience with CRM data governance, lead lifecycle management, and reporting.
• Strong communication skills and ability to operate independently in high- ownership roles.
• Exceptional written and verbal communication skills in English.
• Ability to interact professionally with diverse groups including executives, managers, and subject matter experts.
• Ability to prioritize tasks independently and manage multiple assignments simultaneously.
• . Knowledge of Shopify, e-commerce processes, or web development projects will be an added advantage.

About Our Culture

EC-Council is driven by a mission to strengthen global cybersecurity capability and advance the profession of ethical hacking and information security. Our teams operate across regions and cultures, united by integrity, professionalism, and a commitment to meaningful impact. Continuous learning and accountability are encouraged, empowering individuals to take ownership of their contributions. Respect, trust, and ethical conduct guide how we work with colleagues, partners, and the global cybersecurity community.

Additional Information

EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.

EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at ecchr@eccouncil.org and let us know how we can assist.

To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.

If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. By submitting such work, you acknowledge that EC-Council retains all rights, title, and interest in the submitted content, including any intellectual property contained therein.

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