Job Description
Role Overview
Key Responsibilities
- Design, configure and develop Siebel CRM using Siebel Tools (BCs, BOs, applets, views, screens, links, picklists, LOVs).
- Configure and enhance Siebel Loyalty: Loyalty Engine, programs, tiers, promotions, accrual and redemption, member management.
- Build and maintain eScript, browser script, business services and workflows.
- Customize Siebel Open UI (presentation models, physical renderers, JavaScript/CSS).
- Develop and support integrations: Siebel EAI, integration objects, data maps, SOAP/REST web services, Siebel REST API, EAI queues.
- Build and support EIM jobs and data loads; troubleshoot data quality and performance.
- Configure Assignment Manager, State Models, Runtime Events, Personalization, Audit Trail, workflow policies and Task UI as needed.
- Perform repository and migration activities using ADM/Migration Application and workspaces.
- Troubleshoot production defects using Siebel logs, SQL tracing and Server Manager; provide L2/L3 support, including on-call rotation.
- Write and tune SQL on the Siebel data model (Oracle).
- Participate in Agile ceremonies, estimate stories, keep Jira current and document designs.
- Coordinate daily with the onsite team for clarifications, code reviews and release handoffs.
Required
- 5+ years of hands-on Siebel CRM development, including 2+ years on Siebel IP 2017 or later.
- Hands-on Siebel Loyalty experience.
- Strong Siebel Tools configuration, eScript, workflow and business service skills.
- Siebel Open UI customization; Siebel EAI/web services (inbound and outbound) and EIM migration.
- Solid SQL and PL/SQL on Oracle; understanding of Siebel server architecture.
- Full SDLC experience (unit testing, code review, deployment); Agile/Scrum with Jira and Confluence.
- Strong written and spoken English; able to work independently across time zones.
Preferred
- Siebel upgrades or migrations to the latest Innovation Packs.
- Siebel call center or sales/service modules.
- Travel, hospitality, airline or cruise industry experience.
- Siebel on OCI, Docker or Kubernetes.
- Middleware (Oracle SOA, MuleSoft, Boomi); Shell or Python scripting for build and deployment; Oracle Siebel certification.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Mumbai |
| Company Website: | https://www.fulcrumdigital.com | Job Function: | Software Development |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
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