Service Manager - International

Job Description

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our

customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening

up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

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Job Introduction

The job holder would play an important role as a Service support to the OI RM team he/ She would provide sales management, service support and back office functioning

Principal Responsibilities

• Assist the OI RM ( Premier & PB team) on service related queries
• Manage the Service Proposition for the Premier customers
• Manage all processing in relation to the Wealth Management System
• Ensure audit & compliance while processing customer requests
• Manage all back-office functioning in relation to Premier/ Non premier Clients
• Assist in creating and maintaining the customer centric environment where the team maximises performance & provides highest quality service in line with the Target Operating Model (TOM) as defined by Group
• Provide support to OI sales teams in tracking portfolio, lead management & BAU activities
• Support on resolving queries /complaints and liaise with the central teams to ensure resolution
• Support the OI PERSONAL BANKER to resolve customer complaints resolution
• To initiate and implement plans to improve the throughput/productivity of OI PB’s.
• Handles customer complaints efficiently within the SLA to the TCF standards
• I&I Certification and record management
• Cross border related controls
  
  

Requirements

• University (BA) or (BS)
• Post Graduate (Masters)
• 2 to 5 Year
  
  

Useful Link

Link to Careers Site: Click HERE

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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