Service Delivery Manager Data Storage

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

About The Role

Location: Mumbai

Working Model: 70% at customer location

Working Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays

(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)

Key Responsibilities

• Lead and manage IT infrastructure service delivery and projects for enterprise-level customers.
• Ensure high-quality delivery, adherence to SLAs, and customer satisfaction.
• Coordinate with cross-functional technical teams for smooth project execution.
• Oversee service operations and manage escalations, ensuring timely issue resolution.
• Drive process improvements and contribute to delivery excellence initiatives.
• Manage stakeholder communication and build strong customer relationships.
• Support planning, budgeting, and reporting for delivery projects.
• Provide leadership and mentoring support to team members (people management experience preferred).
  
  

Required Experience & Skills

• Minimum 10 years of experience in Service Delivery and Project Management within the IT Infrastructure Services domain.
• Proven track record managing enterprise IT infra delivery for large customers.
• Strong understanding of Storage domain products especially Hitachi, HPE, Dell EMC, Pure
• Hands-on experience in project governance, stakeholder management, and SLA compliance.
• Exposure to people management and team leadership is an added advantage.
• Excellent communication, problem-solving, and customer engagement skills.
  
  

About Us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How We Look After You

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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