Senior Talent Acquisition Manager

The Senior Manager of Talent Acquisition serves as the subject-matter expert in all facets of full-cycle talent acquisition and ensures there is a robust and effective recruitment environment that positively impacts new hire retention.  Participates and/or leads projects and initiatives to meet the recruitment goals and timelines. Build and develop excellent working relationships with internal and external stakeholders to develop a thorough understanding of business needs to identify strategies to meet the current and future talent needs of the organization.  

• Ensures adherence to policies and procedures defined for the TA department at DATAMARK, at Site Level by collaborating with HR teams within their country. 

• Provides leadership and vision to the regional Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.  

• Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness. 

• Responsible for the coordination of Talent Acquisition at multiple regional locations.  

• Partners with Operations to create Talent Acquisition programs that support the Company’s vision for growth. 

• Manages all vendor relationships related to Talent Acquisition to include the Applicant Tracking Solution, Job Boards, Online Reputation Management and pre-employment verifications, screenings and assessments.  

• Identifies and implements tools on a country-specific level that streamlines Talent Acquisition functions and provides excellent reporting for ease of operational management. 

• Updates, creates and implements appropriate TA policies, procedures and work instructions as needed. 

• Audits site TA teams to ensure compliance with corporate initiatives, policies and procedures 

• In partnership with Site Human Resources, mentors and develops the TA personnel in the effort to continuously provide a learning environment which promotes excellence and growth. 

• Keeps informed about all TA-related legal and regulatory issues that are pertinent to their country and recommends changes to Corporate Human Resources as required. 

• Leads and manages the training environment for assigned sites to ensure maximum effectiveness and increase retention among new hires. 

• Drives communication and teamwork amongst the TA teams to ensure there is continuous and comprehensive feedback from Operations on the quality of candidates. 

• Education Experience: 

• Bachelor’s degree in HR Management, Business Administration, or related field.  

• Field Experience: 

• At least 8 to 10+ years of demonstrated progressive responsibility in Talent Acquisition  

• Position Experience: 

• At least 5 years of experience in a talent acquisition management position 

• Prior experience in managing a training function or hands-on training experience 

• Other Qualifications: 

• Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies to meet Company needs 

• Previous recruitment experience in a BPO or Call Center environment 

• Ability to travel within region as required 

• Bilingual in English and Spanish  

• Previous experience leading teams at multiple sites preferred 

• Strong technical experience Talent and/or HR software systems preferred 

• Experience with Talent Brand, Recruitment Marketing, and TA Enablement functions preferred 

Required Skills: 

• Working knowledge in structuring Talent Acquisition departments to maximize efficiency 

• Ability to identify and implement the latest and most effective practices for the administration of a Talent Acquisition resource 

• Well-versed in country-specific employment law to ensure compliance across multiple locations;  

• Highly effective interpersonal skills 

• Excellent written and oral communication skills 

• Strong analytical and decision-making skills 

• Solid business acumen