Senior Specialist - Business Management

Ensures that office support needs of the department are met.

Prepares basic reports and presentations; assists with document creation for both content and administrative tasks. Coordinates the collection of relevant material needed for documents.

Maintains office support workflow and allocation of resources, while providing quality assurance and client satisfaction with office support staff performance.

Ensures the compliance of Mercer’s best practices and standards for document production.

Serves as a liaison between office leader/office leadership group and other consultants to ensure client satisfaction with office support service levels.

Utilizes best practices to enhance core work processes and work flow to improve quality of service delivery.

Coordinates appropriate orientation and on-going education/training of all support staff.

Assists with ad hoc firm requests or any project related activities; event coordination, marketing support, etc.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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