Senior Presales Manager

Responsibilities

JOB DESCRIPTION

• Serve as the technical design and architectural expert across the organization’s Enterprise Solutions’ portfolio
• Build and maintain relationships in assigned accounts as appropriate to identify and cultivate additional opportunities
• Focus on solution development and architectural design for assigned customer base with specific emphasis on the organization’s Enterprise Solutions’ global managed services and communications solutions portfolio.
• Develop solutions/strategies using technology to resolve customer issues and achieve business goals/objectives
• Serve as a deal architect for multi-faceted, multi-technology solutions
• Partner with other company Enterprise Solutions subject matter experts to build the customer solution
• Develop and deliver technical presentations with customers and tailor content to audience as appropriate
• Author and deliver network designs, statements of work (SOWs) and technical project plans incorporating service and program management activities.
• Understand the competitive landscape and have the ability to clearly articulate the technical differentiation and value proposition associated with the organization’s Enterprise Solutions versus its competitors.
• Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
  
  

Desired Skills And Experience

• BS or BA in Engineering or Computer Science or equivalent work experience
• Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into technology solutions
• 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.
• Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, statements of work and/or technical project plans are required
• Experience in the development and implementation of IT and/or managed Unified Communications solutions with accountability for end-to-end delivery
• Ability to present both technical and non-technical information to broad audiences
• Excellent interpersonal skills to effectively work in a team environment and explain complex system solutions customers.
• Effective written communication skills.
• Proven experience with one or more of the following Unified Communications and Collaborations, network architectures solutions:
• Unified Communications
• IP PBX (Microsoft & Cisco)
• SIP Endpoints, SIP Trunking and Session Border Controllers (SBC)
• Video Communication (webcams, CODECs, mobile devices)
• Network Architecture
• Working knowledge of the following
• Routers, VPN and Firewall- Cisco, Juniper, Checkpoint
• Switches– Cisco, HP
• WAN– PTP, MPLS and VPN Topologies
• Data Centers– Cloud (UCaaS), Hypervisors, Server Farms, SAN, Leaf-Spine Topology
• Wireless– Cisco, HP (Aruba), Aerohive, Ruckus
• Network Assessment Tools – RISC Networks, Netformx, AirMagnet, iBwave, SolarWinds
• Managed Services
• Managed Network Services (LAN, WAN, Content Delivery, Managed IP PBX)
• Cloud (UCaaS)
  
  

Certifications

Current and valid industry certifications in one or more of the following preferred

• Cisco
• Microsoft, Tandberg, and/or Polycom
• TOGAF
• ITIL
• CompTia
  
  

KEY TECHNOLOGIES

• Unified Communications
• Network Architecture
• Wireless (802.11)
• Video Communications
• Data Center
  
  

Key Manufactures

• Microsoft
• Cisco
• VMware
• HP
  
  

Additional Desired Technology Experience

• Contact Center
• Cisco Unified Contact Center Express
• Cisco Unified Contact Center Enterprise
• Genesys
• Video Communications
• Cisco (Tandberg)
• Polycom
• SIP, H.320 and H.323
• LAN/WAN
• Cisco
• Juniper
• WAN Optimization
• Cloud Services
• Data Center
• Cisco UCS (B/C Series)
• HP (Rack-Mount/BladeSystem)
• Hypervisors
• VMware
• Hyper-V
  
  

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

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