Senior Market Manager - Chains

Key Responsibilities

 Contract relevant, targeted hotels on dynamic rates and inventory mainly through channel manager

connectivity. Ownership and accountability for content acquisition for assigned territory.

 Secure and negotiate competitive rates and inventory to meet overall company sales objectives.

 Monitor and address hotel partner pricing and availability issues to maintain conversion and customer

satisfaction.

 Develop and maintain regular and consistent partner contact at the property level and, when appropriate, with

chain level regional managers. The Market Manager should strive to build strong relationships with all partners

and have regular contact with each of them.

 Solicit and secure promo offers from hotel partners to support merchandising activities.

 Provide technical support to hotel partners and resolve operational issues.

 Analyze market data and supply metrics to gain in-depth understanding of hotel supply, product gaps and sales

opportunities.

 Understand high/low occupancy periods for all assigned markets.

 Monitor partner sales performance and investigate trading concerns when required.

 Handle and resolve customer services issues

 Other potential work engagements as decided by the Company.