Senior Manager Technology

Responsibilities

• Build a Tech Strategy and Long-Term Vision
• Identify and assess the organization’s technology needs across programmatic and operational functions.
• Engage and collaborate with stakeholders across The Circle and its ecosystem to understand
  
  

challenges, needs, and aspirations.

• Define problem statements and translate them into clear and structured technology requirements.
• Develop a technology strategy and roadmap aligned with The Circle’s mission and organizational priorities.
• Create implementation roadmaps with milestones, stakeholder roles, and change management plans.
• User Research, Product Design, and Product Management
• Lead user research across teams to understand workflows, pain points, and technology needs.
• Own product design and management for internal technology solutions from discovery through implementation and adoption.
• Create and maintain clear documentation for systems, workflows, and processes.
• Lead Implementation of Tech Solutions and Initiatives
• Implement technology solutions for learning, data, and knowledge management across
  
  

programs and teams.

• Build and manage implementation plans, timelines, stakeholder coordination, and rollout
  
  

processes for technology initiatives.

• Coordinate with external vendors, service providers, and developers to ensure timely and
  
  

high-quality execution.

• Support system adoption through testing, feedback collection, troubleshooting, and process improvements.
• Technology Operations and Internal Support
• Manage hardware procurement, inventory, allocation, and replacement processes.
• Manage software subscriptions, renewals, access permissions, and vendor coordination for
  
  

organizational tools (e.g., Google Workspace, Zoom, Slack, Typeform, etc.).

• Provide day-to-day technology support to internal teams, including troubleshooting hardware,
  
  

software, accounts, and access-related issues.

• Support onboarding and offboarding processes from a technology and systems perspective.
• External / Partner-School Technology Advisory Support
• Design circle’s incubation network support strategy in collaboration with the program teams.
• Provide advisory support to partner schools on technology selection, implementation
  
  

approaches, and effective use of tools.

• Support problem-solving on key technology-related challenges and share relevant guidance or
  
  

best practices as needed.

• IT Policy Development and Implementation
• Review, update, and implement IT policies and technology-use guidelines across the organization.
• Support the team in adopting best practices related to access management, data protection, software usage, and security hygiene.
• Develop and maintain simple processes and documentation to support effective technology
  
  

usage across teams.

Summary

The Circle is seeking a Senior Manager, Technology to define and implement the organization’s technology strategy. This role will bridge programmatic innovation and operational efficiency by

building systems, tools, and processes that enable scale, data-driven decision-making, and

collaboration across teams.

You will lead the development of The Circle’s tech vision, drive implementation of tools for learning, data, and knowledge management, and ensure that technology effectively supports organizational and programmatic goals across all Circle verticals.

---