Senior Manager Manager - Partnerships

Role Name: Senior Manager - Partnerships

At Kapture CX, we are looking for a sharp, curious, and high-energy individual as part of our Partnerships team. In this role, you will work closely with our enterprise clients and partners as well as our internal stakeholders on high-value and complex AI deals.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

In this role, you will work closely with our internal teams as well as our external partners and enterprise clients to help navigate high-value and strategic deals from initiation to closure.

Sounds interesting?

Here’s a more detailed description of what you will do:

• Work closely with internal teams, external partners, and enterprise clients across all stages of the deal cycle, so as to ensure win-win outcomes for all
• Develop a deep understanding of Kapture’s AI products and provide advisory support to sales teams and clients for smooth closure of high-value, strategic deals
• Anticipate risks, navigate decision-making challenges, and proactively remove roadblocks to keep deals progressing smoothly and on schedule
• Build strong executive-level relationships with clients and partners to influence outcomes, strengthen trust, and accelerate the path to successful deal completion.
• This is a Mumbai-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility. This role requires a willingness to travel when required.
  
  

• 4-6 years of experience in enterprise client-facing roles, and a Tier 1 educational background
• Outstanding communication and influencing skills, especially the ability to influence both internal and external stakeholders towards win-win outcomes
• High ownership mindset with the ability to independently drive outcomes
• Strong analytical and problem solving skills, and the ability to manage multiple priorities
• High learning orientation, and proven ability to thrive in fast-paced, ambiguous environments
• You will have an advantage if you:
• Have a consulting background
• Have prior interest or experience in SaaS, AI, or customer experience domains
  
  

• Here’s what you will gain from this role:
• A front seat to how enterprises are utilizing Gen AI in increasingly innovative ways
• The ability to work with some of the largest names in the AI industry
• The opportunity to work in a fast-paced, AI-first SaaS environment
• Opportunity to work directly with senior leaders and gain a window into leadership decision-making