SENIOR MANAGER - KEY ACCOUNTS

For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability. With our broad portfolio of 37 international brands and ambitious sustainability commitments in our L’Oréal for the Future programme, we offer each and every person around the world the best in terms of quality, efficacy, safety, sincerity and responsibility, while celebrating beauty in its infinite plurality.

With more than 90,000 committed employees, a balanced geographical footprint and sales across all distribution networks (ecommerce, mass market, department stores, pharmacies, perfumeries, hair salons, branded and travel retail), in 2024 the Group generated sales amounting to 43.48 billion euros. With 21 research centers across 13 countries around the world and a dedicated Research and Innovation team of over 4,000 scientists and 8,000 Digital talents, L’Oréal is focused on inventing the future of beauty and becoming a Beauty Tech powerhouse.

Present in India since 1994, LOréal India is a 100% subsidiary of LOréal S.A. Today, LOréal India is present on all distribution channels with 26 brands, available in consumer channels (LOréal Paris, Garnier, Maybelline New York, NYX Professional Makeup); in hair and beauty salons (LOréal Professionnel, Matrix, Kérastase, Redken); in selective distribution (Kiehls, Lancôme, Yves Saint Laurent), CeraVe in pharmacies and drugstores, and perfumes and make-up sold through LOréal International Distribution (Armani, Prada, Valentino, Ralph Lauren, Diesel, Victor & Rolf, Mugler, Azzaro, Maison Margiela, Cacharel, Guy Laroche, Urban Decay, Paloma Picasso, Youth To The People).

LOréal India employs more than 1,800 people in its offices in Mumbai, four regional offices, two production plants in Chakan (Maharashtra) and Baddi (Himachal Pradesh), and Research and Innovation centers in Mumbai (Maharashtra) and Bengaluru (Karnataka).

In India, LOréals Corporate Social Responsibility (CSR) initiatives are built around three pillars: empowerment, environment and education. Our efforts are aimed at improving the condition of marginalized communities, empowering women, and fostering sustainable development. In addition to the groups CSR commitments, LOréals brands (LOréal Paris, Garnier, Maybelline New York, Kérastase, Matrix, LOréal Professionnel) are also leading community impact initiatives in India.

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

We have a suitable opportunity in the Consumer Products division for the position of Senior Manager – Key Accounts. In this role, you will lead a team and will be responsible to develop the omni-channel business for a Key Account. You should have min. 5 years of experience Sales / Business Planning. The location of the job will be Mumbai - HO

Job Description

The KAM will play an important role in developing this omnichannel account and paving the way for long term success. The job will entail the below scope. This scope will be applicable for both the offline and the online business.

• Driving category growth and market share increase: The KAM will be involved in building plans to win market share across different categories and ensuring that we grow faster than the market. There will be specific objectives at category level for market share to be delivered every year.
• Category development initiatives and best in class new launch execution-Anchor category development initiatives with customers and ensure new launches get the desired space and visibility in store so that they are set up for success.
• Achieving offtake and Secondary growth – For achieving the desired market share, the KAM will plan to achieve planned offtake and secondary sales for each category
• Client Engagement – The KAM will be the face of L’Oréal for all dealings with the customer buying, analytics, and other teams (finance, supply chain) and will plan and participate in regular engagements such as JBP, joint store walks, quarterly reviews, etc. The KAM will ensure all aspects of account management are on track liaising with other functions.
• Cost & budget management /Driving ROI – The KAM will hold the accountability for the entire minorations budget for the accounts being managed. This will include TOT margins (on + off invoice), promotion spends, and visibility spends. The KAM should have an ROI perspective on all important promotions and visibilities and should plan future calendar basis agreed efficiency outlook.
• Driving Perfect store execution – Perfect score will have to be owned by the KAM and driving discipline and rigour on this execution will be part of role. The KAM will work with internal (planning, business development, MT KAMs, ASMs) to drive perfect execution for the stores in their purview
• Business planning and Operational excellence – The KAM will be completely accountable for planning the business 6-12 months forward and driving operational excellence along with supply chain team to improve fill rates, OSA, etc. The KAM will also work closely with the Finance team to ensure all account receivables and payables are duly closed in time and financial discipline is maintained.
• Projects – In Modern Trade, there are several projects that we undertake from time to time to carve out future opportunities. The KAM will be managing some projects directly/indirectly along with other members of the Reliance cluster
  
  

Job Benefits

• Opportunity to be a part of one of the most dynamic and fast evolving customer cluster
• Opportunity to engage internal and external leadership and lead JBP meeting discussions
• Opportunity to learn and gain knowledge of both online and offline levers which drive the business with the customer
• Accountability and ownership of all KPIs related to the accounts managed leading to incremental learning
• Chance to work with multiple stakeholders both within and outside the organization which will give the incumbent a full view of ‘drivers’ leading to business success
• Exposure to global projects and best practices. Lot of opportunity to work closely with L’Oréal zone teams
• Opportunity to be a part of a collaborative team which takes both work and fun very seriously
  
  

Experience

• Minimum 5 years of Experience in Sales/ Business Planning
  
  

(at-least 2 years of Sales experience as KAM/ASM is required)

Physical Demands (e.g. % travel):

• Travel within base location and other regions
  
  

Education

• MBA
  
  

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

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