Senior Manager- E-Commerce L'Oréal Dermatological Products Division

Life is too short for a boring career, so build an extraordinary one with us. We believe your career should spark the same thrill and curiosity as your personal interests. Creativity drives everything we do, turning ideas into meaningful impact. With opportunities across brands, markets, and divisions, your growth knows no boundaries. Read on to know more about what’s in store for you!

Who We Are

For 115 years, L’Oréal, the world’s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability. With our broad portfolio of 37 international brands and ambitious sustainability commitments in our L’Oréal for the Future programme, we offer each and every person around the world the best in terms of quality, efficacy, safety, sincerity and responsibility, while celebrating beauty in its infinite plurality.

With more than 90,000 committed employees, a balanced geographical footprint and sales across all distribution networks (ecommerce, mass market, department stores, pharmacies, perfumeries, hair salons, branded and travel retail), in 2024 the Group generated sales amounting to 43.48 billion euros. With 21 research centers across 13 countries around the world and a dedicated Research and Innovation team of over 4,000 scientists and 8,000 Digital talents, L’Oréal is focused on inventing the future of beauty and becoming a Beauty Tech powerhouse.

Present in India since 1994, LOréal India is a 100% subsidiary of LOréal S.A. Today, LOréal India is present on all distribution channels with 26 brands, available in consumer channels (LOréal Paris, Garnier, Maybelline New York, NYX Professional Makeup); in hair and beauty salons (LOréal Professionnel, Matrix, Kérastase, Redken); in selective distribution (Kiehls, Lancôme, Yves Saint Laurent), CeraVe in pharmacies and drugstores, and perfumes and make-up sold through LOréal International Distribution (Armani, Prada, Valentino, Ralph Lauren, Diesel, Victor & Rolf, Mugler, Azzaro, Maison Margiela, Cacharel, Guy Laroche, Urban Decay, Paloma Picasso, Youth To The People).

LOréal India employs more than 1,800 people in its offices in Mumbai, four regional offices, two production plants in Chakan (Maharashtra) and Baddi (Himachal Pradesh), and Research and Innovation centers in Mumbai (Maharashtra) and Bengaluru (Karnataka).

In India, LOréals Corporate Social Responsibility (CSR) initiatives are built around three pillars: empowerment, environment and education. Our efforts are aimed at improving the condition of marginalized communities, empowering women, and fostering sustainable development. In addition to the groups CSR commitments, LOréals brands (LOréal Paris, Garnier, Maybelline New York, Kérastase, Matrix, LOréal Professionnel) are also leading community impact initiatives in India.

Would you like to be a part of the adventure?

We have a suitable opening in the L’Oreal Dermatological Beauty Division for the role of Senior Manager E-Commerce for specific e-tailers, based in Mumbai. You come with a relevant experience of 5-7 years. In this individual contributor role, you will build, manage, and develop long-term Ecommerce relationships to achieve the targeted sales revenue by increasing the brand’s online presence, identify new e-commerce trends and opportunities for business growth and implement action plans. You will be responsible for the end-to-end management of the account.

Key Responsibilities

You will be the expert on the e-accounts like e-pharmacies, pure play e-commerce players and liaising with commercial teams for e-tailers (online business of largely offline chains) by building a formidable relationship to drive agreed business growth and turnover.

• You will develop plan, KPI and goals for the account and implement Go to Market strategy with cross functional teams (E-brand managers, supply chain, IT)
• You will be responsible for business and market development and scope out opportunities for growth and key initiatives to leverage category growth and market share on the platforms.
• You will manage promotions along with brands - make brands partners in customer communication.
• Creates an annual business plan / e-trade marketing plan : taking into account levers of growth to achieve brand results (sell-in, sell-out, market shares) and the profitability of brands within the account.
• You will innovate and activate key launches, campaigns and collaborations with marketing and digital for impactful brand presence leading to business.
• You will ensure right presence on brands across top SKUs discoverability, build customer experience through brand stores and product page details and compelling reasons to drive purchase.
• Ensure Medical UX execution and adherence on platform. Ensure correct elements across platforms like Medical Labelling, Dermo Category, HCP services etc.
• You will do market intelligence and competitive landscape mapping thereby identifying new e-commerce trends and opportunities.
• You will drive efficiency and effectiveness across supply chain and customer care through accuracy in demand forecasting and setting supply chain and logistics processes.
• Analyse and interpret Ecommerce partner’s sales report to identify strengths, weaknesses and business opportunities.
• Able to get more data insights from platforms to fuel it in the business strategy
  
  

Key Deliverables (Illustrative)

• Business delivery of turnover and market share as agreed
• Onsite presence for all brand SKUs – availability and right presence
• Increase sale from the new launches
• Execution of promotional campaigns with increased effectiveness
• Data Capturing from the platforms in agreed formats in a fixed frequency.
• Handles specific sales events
• Ensure sufficient level of stocks with E-retailer
  
  

Key Competencies

• A confident and articulate communicator capable of inspiring strong collaboration within an organization
• Ability to analyse data to gather insights and find opportunities.
• Builds and develops a trust relationship with e-retailers
• Ability to manage simultaneous projects and meet deadlines.
• Business results oriented: ability to perform, to budget and manage forecast.
• Proactive, positive, and innovative mind
• Strong analytical, problem solving and project management skills
• Attention to detail and complex processes
• Knowledge of makeup and makeup marketing would be preferred.
• Understanding of digital and tech is the key
  
  

Physical Demands (e.g. % travel):

• Travel will be need based
  
  

Education

• MBA with relevant experience of min 5-7 years
  
  

L’Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L’Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual’s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

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