Senior Executive Operations
Talentmate
India
2nd September 2025
2509-6600-189
Job Description
- Purpose
- Key Responsibilities
Operational
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations
- Monitor the daily in scan and out scan of shipments and related paperwork
- Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
- Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
- aily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
- Handle security exceptions in the service center along with the security team
- Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily updation, allocation and collection OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
- Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
- Ensure adequate manning in terms for full-time employees, PDAs etc
- Generate and maintain MIS related to the service center
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Key Result Areas and Key Performance Indicators
Key Result Areas
Key Performance Indicators
Drive service quality and excellence
- Delivery performance of inbound DP within 4 hours of load arrival
- % undelivered shipments
- % Return to origin (RTOs)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
- Achievement of target NPS Scores for the service center
- COD cash tally (Number of instances of errors in cash tally)
- % increase in operational productivity in the service center
- Shipments/FTE
- Net stops / FTE
- Adherence to Performance Management system timelines and guidelines
- PDA Attrition (%)
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Mumbai |
| Company Website: | http://www.bluedart.com | Job Function: | Management |
| Company Industry/ Sector: |
Transportation Logistics Supply Chain and Storage | ||
What We Offer
About the Company
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