Senior Executive - CRM Possession

<strong>Job Requirements </strong><br><p><strong>Role & responsibilities:</strong></p><ul><li>Manage and maintain client information and tracker for projects managed by you which are scheduled for possession</li><li>Address customer inquiries, grievances, and service requests promptly and professionally. </li><li>Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues. </li><li>Contribute to customer-focused process improvements and experience initiatives. </li><li>Contribute to customer-focused process improvements and experience initiatives. </li><li>Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.</li><li>Handle all customer documentation </li><li>Tracking all documents exchanged with customers at the Site Level </li><li>Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession </li><li>Manage Site Visits </li><li>Manage Customer Escalations at Site </li><li>Handle cancellation retention processes</li></ul><h3><strong> Possession Planning & Readiness</strong></h3><ul><li>Prepare possession strategy and execution plan.</li><li>Develop project-wise possession schedules.</li><li>Monitor milestone-based readiness for each tower and flat.</li><li>Coordinate with all internal stakeholders to achieve possession targets.</li><li>Nair’s flat is checked before visit and flat should b condition with deep cleaned for possession</li><li>If any observations- coordinate with tam to get work done</li></ul><br><br><strong>Work Experience </strong><br><p><strong>Skills Required:</strong></p><ul><li>Communication Skills </li><li>Customer Management Skills </li><li>Computer and Excel Skills </li><li>Problem-solving abilities </li><li>Attention to detail </li><li>Time management skills </li><li>Customer centric approach</li><li>Learning and growing ability</li><li>Analytical skills</li></ul><br><br><strong>Benefits </strong><br><p><strong>Office Perks</strong></p><p>• Office cab/shuttle </p><p>• Cafeteria </p><p>• Office gym </p><p><strong>Professional Support & Learning</strong></p><p>• Job and soft‑skill training </p><p>• Professional degree assistance </p><p>• Sponsorship for education </p><p>• Rewards and recognition </p><p>• Course reimbursements </p><p><strong>Financial Benefits</strong></p><p>• Mobile bill reimbursements </p><p>• Performance bonus </p><p>• Relocation assistance </p><p>• Car lease </p><p>• Loyalty discount </p><p>• Employee referral program </p><p><strong>Health & Insurance</strong></p><p>• Health insurance </p><p>• Life insurance </p><p><strong>Leave Entitlements</strong></p><p>• Annual leave </p><p>• Maternity leave </p><p><em>Please note - Some benefits are grade specific and may not be applicable to your grade.</em></p><br><br>