Senior Engineer Service Delivery

Senior Engineer, Service Delivery 

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. 

What you’ll achieve: 

As a Senior Engineer, you will implement and optimize services, troubleshoot issues, and deliver clear technical updates. You will contribute improvements to tools and procedures. 

Join us to do the best work of your career and make a profound social impact as a Senior Engineer on our Service Delivery team. 

Responsibilities

You will: 

• Lead implementation and integration of Dell compute, storage, virtualization, HCI, networking, and data protection solutions. 

• Drive end-to-end technical delivery for enterprise infrastructure deployment, migration, and modernization projects. 

• Act as a trusted technical advisor, engaging customers and stakeholders throughout project execution. 

• Perform assessments, upgrades, optimization, and lifecycle management of deployed solutions. 

• Develop technical documentation, provide knowledge transfer, mentor engineers, and ensure successful customer outcomes.

Qualifications

Take the first step towards your dream career 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements 

• 8+ years of deep, hands-on experience in deploying, integrating, and supporting Dell infrastructure solutions across compute, storage, virtualization, hyper-converged infrastructure, networking, and data protection domains, with proven expertise in enterprise and data center environments.

• Expert-level knowledge of Dell PowerEdge server platforms including R-Series, MX Modular Infrastructure, and XE-Series GPU/AI-optimized servers, covering installation, configuration, lifecycle management, firmware upgrades, hardware troubleshooting, and performance optimization.

• Extensive experience with Dell Enterprise Storage solutions including Unity, PowerStore, and PowerVault, with strong skills in storage provisioning, replication, SAN/NAS architectures, performance tuning, business continuity, and disaster recovery solutions.

• Strong expertise in virtualization and cloud infrastructure technologies including VMware vSphere, ESXi, vCenter, VMware Cluster Services, vMotion, HA, DRS, virtual networking, and enterprise workload migration projects.

• Hands-on experience with Hyper-Converged Infrastructure (HCI) platforms including Dell VxRail, PowerFlex, and Nutanix, covering architecture, deployment, expansion, upgrades, health monitoring, and lifecycle management of enterprise HCI environments.

   

Desirable Requirements 

• Compute, Storage & Virtualization, Networking, Data Protection, Security, Compliance & Governance

• Lifecycle Management & Technical Leadership, Customer Engagement & Stakeholder Management

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.