Senior Designer

About the role

DoubleTick.io, an award-winning conversational CX stack, is looking for an experienced and visionary Sr. Designer to lead and scale our design function across product, brand, and marketing initiatives. This role requires a strategic design leader who can build exceptional user experiences, establish strong design systems, and create a compelling brand identity while leading and mentoring a high-performing design team.

The ideal candidate combines strong design leadership with hands-on execution capabilities and has experience working in fast-paced, high-growth technology environments.

Key Responsibilities

1. Design Leadership & Strategy

• Define and own the overall design vision and strategy aligned with business objectives.
• Build, mentor, and manage a high-performing team of product, visual, and brand designers.
• Foster a strong design culture centered around innovation, user empathy, and collaboration.
• Establish design processes, frameworks, and best practices across the organization.

2. Product Design

• Lead end-to-end product design across web and mobile platforms.
• Drive user-centric design decisions through customer research, usability testing, and data insights.
• Create seamless and intuitive user experiences that improve adoption, engagement, and retention.
• Collaborate closely with Product and Engineering teams to deliver high-quality product experiences.

3. Design Systems & UX Excellence

• Develop and maintain scalable design systems and component libraries.
• Ensure consistency across products, platforms, and customer touchpoints.
• Define and monitor UX metrics and continuously improve customer experiences.

4. Brand & Marketing Design

• Oversee the company's visual identity across digital and offline channels.
• Ensure consistency in branding, messaging, and visual storytelling.
• Support marketing initiatives through high-quality creative assets for campaigns, events, social media, and sales enablement.

5. Cross-functional Collaboration

• Partner with Product, Engineering, Marketing, Sales, and Leadership teams to align design efforts with business goals.
• Translate complex business and technical requirements into intuitive and elegant user experiences.
• Advocate for design thinking across the organization.

Ideal candidate

• 7–10 years of experience in Product Design, UX/UI, Interaction, or Visual Design, with proven experience leading and scaling design teams in high-growth SaaS or enterprise technology environments.
• Strong experience in B2B SaaS, CRM, ERP, MarTech, CPaaS, or enterprise software, with a track record of delivering customer-centric experiences that drive adoption, engagement, and business outcomes.
• Proven ability to lead and mentor senior designers, collaborate cross-functionally, influence executive stakeholders, and balance strategic vision with strong execution.
• Strong expertise in user-centered design, design systems, information architecture, interaction design, usability, and modern product development, with hands-on proficiency in Figma, Adobe Creative Suite, Miro, prototyping, user research, and design system frameworks.
• Experience working in Agile product environments, with excellent communication, storytelling, and stakeholder management skills, and the ability to connect design decisions with customer insights, data, and business outcomes.
• Bachelor's degree in Design, HCI, Engineering, Fine Arts, or related field; Master's/MBA is a plus. Experience with enterprise users, complex workflows, experimentation frameworks, and data-driven product design is preferred.

About DoubleTick

DoubleTick.io headquartered in Mumbai, is a Meta award-winning AI conversational CX stack, designed to unlock conversation-led sales, marketing, and customer engagement use-cases at scale for enterprises. Backed by Info Edge Ventures and BeeNext, the platform serves 10,000+ businesses across India and UAE and serves large clients across various industries like BFSI, Real Estate, Travel, EdTech, Healthcare, Auto, Retail and FMCG. Leading brands such as MakeMyTrip, Piramal Finance, CoinDCX, AU Bank, Lodha Developers among many others trust DoubleTick to power their customer conversations.

The UX friendly enterprise communication suite features a full-stack conversational platform featuring conversational centralization, automation and analytics across channels like WhatsApp chat, WhatsApp Voice, WhatsApp Groups, PSTN Calls among 10+ other channels. With its AI Agent Builder and Bot Studio enterprises can create and deploy complex AI Agents and Bots across chat and voice in minutes.

Why work with us?

• Fast-tracked career success into senior leadership positions
• Opportunity to own high value work and create impact at scale
• Opportunity to work closely with the founders and learn what it takes to grow a company in each stage of growth.
• Opportunity to work in a cultural environment where you can challenge founders/leadership and reason with them on any issue.
• Direct exposure to working with some of the largest enterprises in the world.