Senior Associate - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Process: Proactively manage agents, direct clients to ensure adherence to credit terms. Receive and allocate payments from agents/direct clients to respective insurance policies. Investigate and resolve queries related to insurer/client accounts by liaising with agents, underwriters, and internal divisions. Raise and follow up on queries with underwriters/divisions; communicate resolutions to stakeholders. Chase and clear outstanding ledger entries, ensuring ledgers are accurate and up to date. Build rapport with key agents, clients, divisions to foster trust and improve payment turnaround. Maintain detailed records of agent, sub-agent and client payment performance. Minimize net overdue balances through timely follow-ups and reconciliations. Proactively chase high-premium, aged items, and unallocated cash entries to ensure timely clearance. Process invoices and execute payments based on reconciled statements. Approve first and second-level payments within defined authority limits. Communicate effectively with insurers and divisions to resolve queries in line with service standards and process guidelines. Make outbound calls to agents, underwriters, divisions regarding aged debts and unallocated cash. Manage agent and client accounts to meet key performance indicators, including reduction of uncollected brokerage, unallocated cash, client retentions and overdue balances. Verify bank account details for all first-time payments to ensure accuracy and prevent payment errors Collaborate effectively with team members to achieve collective goals. Prepare internal reports and management information (MI) for process tracking and analysis. Identify and implement process improvement initiatives to enhance operational efficiency. Support month-end and year-end closing activities related to broker accounting. Participate in system upgrades or transitions related to accounting platforms. Work closely with underwriting, claims, and finance teams to ensure end-to-end process alignment.Train and mentor junior team members on IBA processes, systems, and best practices.Key Skills: Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities. Strong analytical and problem-solving abilities. Commitment to accuracy, timeliness, and confidentiality. Strong comprehension and decision-making based on DPM rules and process knowledge Analytical mindset with ability to resolve queries independently Understanding of upstream/downstream process impacts Clear written and verbal communication in English Skilled in stakeholder engagement and escalation handling Effective in coaching and team collaboration Proficient in MS Excel (pivot tables, VLOOKUP, formatting) and MS Word Basic insurance knowledge; certifications a plus Accurate documentation of processes, DPMs, and manuals Ability to generate internal reports and suggest process improvementsCommitment to accuracy, timeliness, and confidentiality.

Qualifications

 Proven experience in an accounting environment within the financial services or insurance sector Demonstrated ability to operate effectively in client-facing roles, ensuring high levels of service and responsiveness Solid understanding of core insurance principles and industry practices Clear awareness of organizational goals and the ability to align personal responsibilities to support broader business objectives Familiarity with regulatory frameworks and compliance requirements, including FCA guidelines, data protection laws, and anti-money laundering protocols