Senior Associate Client Solutions

Job Title: Senior Associate, Client Solutions

Location: BKC, Mumbai

Work Arrangement: Hybrid

Job Summary

GLG is the leading insights network, connecting our clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision.

As a Senior Associate, you will be the front-line client service professional, tapping into a diverse network of global experts, sourcing the most suitable candidates for our clients’ research endeavours. Your role entails staying updated on industry trends, cultivating relationships with high-level professionals in the field, managing client expectations and excelling in a dynamic environment by efficiently managing multiple projects simultaneously.

Key Senior Associate Responsibilities Include (but are not limited to):

• Learning GLG’s business processes and assisting with high-level project execution by identifying and engaging with top-tier professionals capable of providing valuable industry insights
• Expand GLG’s expert network by identifying and recruiting new professionals through strategic lead generation and outreach via phone, email, and other channels.
• Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members (Experts), including scheduling all calls with your new recruits. 
• Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.
• Manage and grow client accounts by developing a strong understanding of their evolving priorities, ensuring seamless project execution, and identifying opportunities to strengthen relationships and expand business.
• Building your understanding of client strategies, industry verticals, and value chains to effectively source and vet the most relevant experts for client projects
• Coordinate and confirm key interactions between clients and GLG Network Members (Experts), ensuring timely and seamless communication.
• Proactively engaging with GLG’s Network Members (Experts) to assess their expertise and gauge their fit-on client projects.
• Excel in a dynamic work environment, efficiently managing multiple projects simultaneously.
• Develop a working knowledge of various industries to improve project and product service quality

As an Senior Associate, You Will Learn​ To 

• Develop a deep understanding of various industries and sectors through exposure to a diverse range of client projects.
• Strengthen your ability to solve complex business challenges through structured analytical thinking, critical reasoning, and innovative problem-solving.
• Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly performance targets.
• Collaborate closely with regional and global teams to drive revenue growth and contribute to the organization’s broader commercial goals.
• Mentoring and guiding GLG Associates on best practices.

Ideal Candidates Have​ 

• Postgraduate / Graduate degree from a top-tier university
• Has 4-6 years of work experience, ideally in B2B client servicing and business development roles.
• Excellent communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc)
• General understanding, awareness and interest in corporate, consulting, and financial markets.
• Demonstrated entrepreneurial/leadership skills.
• Experience interacting with senior executives
• Ability to work effectively independently and/or collaboratively in a team
• Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy and attention to detail
• Demonstrate the ability and initiative to handle increasing responsibility over time
• Willingness to work flexible and extended hours basis business needs and client requirements
• Successful track record of working in a dynamic environment, often accompanied by stringent deadline