Senior Associate Business Quality And Compliance Lead Bancassurance Product Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Job Purpose: 

To build and oversee a robust compliance, control, and business‑quality framework for the DBS Bancassurance business. The role ensures strong governance, audit readiness, adherence to regulatory guidelines/policies, and sustained business quality through improved persistency, reduced clawbacks, and enhanced customer outcomes.

Key Accountabilities

• Establish and maintain a strong compliance environment, manage audits, policies, regulatory adherence
• Business Quality & Persistency Management:
• Improve persistency, quality metrics, and reduce clawbacks across partners
• Job Duties & responsibilities 
• Compliance & Control: Adherence to regulatory requirement for insurance business, annual internal policy reviews, board approvals, SP certification with maker-checker. Adherence to bancassurance to sale process
• Coordinate audits & data requirement: Group Insurance, Cyber Security, IRDA audit, RBI, regional; manage submissions and findings
• Ensure data governance: MIR/IRDAI storage compliance, customer info acknowledgement, tech change compliance
• Manage complaints: IGMS handling, joint investigations; implement IRDAI circulars
• Document governance: Secure storage, maker-checker for proposal forms
• Persistency management: Drive 13M/25M/37M improvement initiatives across partners
• Quality monitoring: Track surrenders, freelook, complaints; recommend product/process changes
• Support analytics: Provide business insights, data propensity, re-engineer processes for Life & GI
  
  

• Minimum 5-8 Years experience in Bancassurance, Compliance,Audit and Insurance Operations
• Experience handling IRDAI regulations, audits, and risk governance and business quality parameters
  
  

• Graduate/Postgraduate (MBA preferred)
  
  

• Self-motivated, Strong stakeholder management
• Analytical and problem-solving skills
• High ownership, agility, and ability to work cross-functionally
• Knowledge of IRDAI guidelines and banking processes
  
  

• Understanding of IRDAI regulations, audit, complaint management systems (IGMS)
• Experience with data governance, audit processes, and MIR reporting
• Insurance product and process knowledge
  
  

• Work closely with insurers, internal product teams, operations, compliance, legal, and audit teams
• Act as central coordinator for internal and external stakeholders
  
  

• Display DBS values of Purpose-driven, Relationship-led, Innovative
• Uphold compliance-first mindset and customer-centric approach
• Promote a culture of transparency, collaboration, and integrity
• KPIs
• Persistency improvement across partners (13M/25M/37M targets)
• Reduction in commission clawbacks
• Conversion ratio enhancement across sales funnels
• Surrender & freelook rate reduction
• Audit findings closure rate & TAT compliance
• Regulatory adherence score (IRDAI circular implementation TAT)
• Complaint resolution TAT & IGMS adherence
• Data & document governance compliance (maker-checker accuracy