senior analyst

Job Description

Job Description:

Expectation:

As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience.

A problem-solving attitude with an ability to work with your team to achieve specific goals.

Excellent communication Skills written & verbal

Describe Role & Responsibilities :

The candidate should have had experience in the following activities:

Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 10, Mac, Outlook, Citrix, email clients and applications.

L1/L2 support for System and network troubleshooting

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Contribute to improving customer support by actively responding to queries and handling complaints

Support India as well as onsite international users

Own and execute IT asset movement and management

Ability to install and troubleshoot All in One and Laser Printers.

Escalation Management

Understanding of Microsoft Windows systems and network security concepts

Comfortable in working in rotational shifts

Good in analyzing root cause and providing the resolution

Specific Domain / Technical / Functional skills:

Proven work experience as an IT Analyst

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Teamwork skills.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, weve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.