Sales Quality Assurance Specialist

Job Title: Sales Quality Assurance Specialist

Department: Sales

Company: DoubleTick

Location: Mumbai

Experience Required: 2+Years

About DoubleTick:

DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.

DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.

For more details, check out our website: https://doubletick.io

Roles and Responsibilities

• Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance.

• Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence.

• Identify and report gaps (AFIs – Areas for Improvement) to enhance team performance and training initiatives.

• Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics.

• Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities.

• Work alongside sales managers to identify training needs and implement targeted development programs.

• Conduct data-driven analysis to track trends and recommend strategic improvements.

• Audit sales workflows to ensure consistency, compliance, and regulatory adherence.

• Stay updated on QA best practices, compliance regulations, and evolving sales techniques.

• Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience.

• Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness.

You should have:

• Strong understanding of sales processes, discovery frameworks, and deal lifecycle management.

• Excellent analytical and critical-thinking abilities for evaluating calls, demos, workflows, and performance trends.

• High attention to detail with the ability to audit documentation, identify discrepancies, and ensure compliance.

• Proficiency in QA methodologies, scoring frameworks, and quality monitoring tools.

• Strong communication and feedback-delivery skills, capable of providing clear, actionable coaching.

• Ability to collaborate effectively with sales leaders, managers, and cross-functional teams.

• Data analysis skills, including the ability to interpret KPIs, build insights, and recommend improvements.

• Knowledge of compliance standards, ethical sales practices, and regulatory requirements.

• Strong organizational and time-management skills to manage audits, feedback cycles, and reporting

Why Work with Us?

• Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path.

• Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems.

• Career Flexibility – Explore transitions into roles like Product Manager and beyond.

• Supportive Culture – Work with a friendly, approachable team and management that values people.

• Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team.

• Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.

• in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.