SALES COORDINATOR

Job Title: Senior Executive - Sales Coordinator.

Job Level: Mid - level.

Report to: Head – Secured Loan

Department: Secured Loan Sales.

Organization: Airpay Payment Services Pvt. Ltd (https://www.airpay.co.in/)

Location: Vile Parel, Mumbai

Job Summary

• Regular follow-up on leads with the Vyapar Sales team, Partners and other internal teams.
• Coordinating with channel partners, connectors, and business associates to obtain lead updates and resolve pending cases.
• Maintaining lead status reports and ensuring no opportunity is missed due to delayed follow-up.
• Preparing daily, weekly, and monthly sales projections and pipeline reports.
• Monitoring conversion ratios and providing insights on lead aging and bottlenecks.
• Supporting management with accurate forecasting and MIS for business planning.
• Ensuring seamless communication between stakeholders to improve turnaround times and customer experience.
  

• Coordinate sales activities and support the sales team in achieving business targets
• Follow-up on the leads generated via airpay Capital portal and Physical leads generated by Vyapar team.
• Qualification of leads generated by marketing and Vyapar sales team.
• Follow-up with partner to ensure that leads are login.
• Co-ordination with Vyapar team for collection of secured lending product documents.
• Maintain customer records, sales databases, and CRM systems.
• Monitor leads status and provide regular updates to customers and internal stakeholders.
• Generate and analyze sales reports, MIS reports, and performance dashboards.
• Resolve customer issues and coordinate with relevant departments for timely solutions
• Cross-Functional Coordination
• Customer Service Orientation
  
  

• Bachelor’s degree in business administration, Commerce, Marketing, Management, or a related field.
• Diploma or Certification in Sales, Marketing, Business Administration, or Customer Relationship Management is an added advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
  

• Core Sales Coordination Skills:
• Sales order processing and management
• Quotation and proposal preparation
• Customer relationship management (CRM)
• Sales reporting and MIS preparation
• Lead tracking and follow-up coordination
• Coordination between sales, operations, and customers
• Contract and documentation management

• Communication Skills
• Excellent verbal and written communication
• Customer service orientation
• Relationship building
• Presentation and negotiation support
• Professional email correspondence
• Administrative Skills
• Data entry and record maintenance
• Schedule and meeting coordination
• Invoice and payment follow-up with Partners.
• Analytical Skills
• Sales data analysis
• Forecasting support
• Report generation and interpretation
• Technical Skills
• Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, Charts)
• Microsoft Word and PowerPoint
• Microsoft Outlook and Teams
• Personal Competencies
• Time management
• Multitasking ability
• Teamwork and collaboration
• Organizational skills
• Adaptability and flexibility
• Proactive approach
• Result-oriented mindset must.