Retail Operations Lead - West

About Aramya

Our vision is to build some of the worlds most loved fashion and lifestyle brands and enable people to express themselves. We are well-funded, with $20M raised from marquee investors like Accel, Z47, and industry veterans.

Aramya is a 100 Cr+ NMV fashion & lifestyle company backed by Accel and Z47. Were building a customer-led portfolio: Aramya (daily wear), Tavira by Aramya (festive), and a new brand in stealth, going live in H2 2026.

Current Retail footprint: 16 stores in Bengaluru + 2 stores in Hyderabad (and a few more are yet to go live).

Opening next: Hyderabad and Chennai. Pune, Ahmedabad and Mumbai in the pipeline.

Website: https://aramya.in/

Our Team: https://shorturl.at/l6u

About the Role

We are looking for a high-ownership, execution-focused passionate individual to join Our Team as a Retail Operations Lead to drive and scale a world-class offline retail experience across our West region store network.

This role goes beyond managing stores — it is about owning regional performance end-to-end, driving consistency, conversion, and customer delight across every touchpoint, while building strong operational systems and teams that can scale rapidly.

You will work closely with cross-functional teams and own end-to-end store performance across the region — from customer experience and SOP adherence to team productivity and inventory discipline.

Key Responsibilities

1. Customer Experience & NPS Ownership

• Own and consistently improve NPS across all stores in the West region

• Ensure a superior, consistent, and differentiated in-store experience aligned with brand values

• Translate customer feedback and insights into actionable improvements across stores

• Drive a culture of customer obsession within store teams
  

2. Operational Excellence & SOP Adherence

• Design, implement, and enforce robust daily SOPs across all West region stores

• Ensure discipline in store opening/closing, VM upkeep, trial room experience, billing hygiene, and service standards

• Conduct regular audits and reviews to maintain execution quality

• Build systems that ensure consistency without heavy central intervention

3. Conversion & Store Productivity

• Drive store conversion across the region through strong on-ground execution

• Enable teams with clear selling frameworks, training, and daily targets

• Identify and act on levers like walk-in quality, staff engagement, VM, and assisted selling

• Track and improve key store metrics: conversion, AOV, UPT, and Revenue per sqft

4. Inventory & Merchandising Discipline

• Ensure optimal inventory availability across sizes and key styles in all stores

• Drive strong inventory hygiene through defined refresh cycles and SOPs

• Minimize dead inventory while maximizing sell-through

5. Team Building & Performance Culture

• Hire, train, and manage high-performing store teams across the region

• Build strong store leadership through capable Store Managers

• Drive retention through clear growth paths, feedback systems, and recognition

• Design and implement effective incentive structures aligned with business goals

6. Scaling Store Operations

• Build scalable systems and processes to support rapid expansion across the West region

• Ensure consistency in execution across all locations as the network grows

• Support new store launches — from pre-opening readiness to post-launch stabilization

• Continuously improve playbooks for store operations, staffing, and performance

7. Data & Performance Management

• Track, analyze, and act on store-level data and KPIs across the region

• Identify trends, gaps, and opportunities across locations

• Drive accountability through structured reviews and performance tracking

• Use data to inform decisions on staffing, inventory, and operations

Key Skills & Qualifications

• 5–8 years of experience in retail operations, preferably in fashion/lifestyle

• Proven experience in managing multi-store operations across a region

• Strong bias for action and high ownership mindset

• Deep understanding of retail metrics and store-level levers

• Ability to build systems, not just manage day-to-day operations

• Strong people leadership and team-building capabilities

• Comfort working in an agile & fast-paced, high-growth environment