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Relationship Officer Branch Banking

Talentmate

India

7th September 2026

2609-38710-356

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2836- Mumbai-Andheri Shopper Stop Mumbai , 2839- Mumbai-Lamington Road / Tardeo Mumbai , 2843- Mumbai-Thane Meadows Mumbai , 2844- Mumbai-Kolshet Mumbai , Andheri Lokhandwala Mumbai , Bhulabhai Desai Road Mumbai , Bkc Annex Mumbai Mumbai , Boisar Boisar , Dadar East TT Circle Mumbai , Fort Mumbai Mumbai , KHADAKPADA KALYAN Thane , Kalabhadevi Mumbai Mumbai , Kharghar Mumbai Mumbai , MIRA ROAD BRANCH Mumbai , MUMBAI GOREGAON Mumbai , Mahavir Nagar- Kandivali West Mumbai , Mahim Mumbai , Malad Link Road Mumbai Mumbai , Mumbai Andheri Four Bungalows Mumbai , Mumbai Ghatkopar East Mumbai , Mumbai Mulund West Mumbai , Powai Hiranandani Mumbai , Santacruz Mumbai Mumbai , Sion East Mumbai Mumbai

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

- Manage customer relationships
Cross-sell banking products
Achieve branch targets
Ensure compliance with banking norms
Handle customer queries and complaints

Additional Responsibilities

- Conduct market intelligence
Support branch operations
Participate in promotional campaigns

Reporting Team

Reporting Designation:
Reporting Department:

Educational Qualifications Preferred

Category:
Field specialization:
Degree:
Academic score: Minimum 50% throughout academics
Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required Work Experience

Industry: Banking, Financial Services
Role: Customer Service, Sales
Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction

Cross-sell ratio
Branch targets
Compliance score

Required Competencies: - Customer Centricity

Communication
Sales Orientation
Problem Solving

Required Knowledge: - Banking products

Regulatory norms
Customer service principles

Required Skills: - Relationship building

Communication
MS Office tools
Problem-solving

Required Abilities

Physical: NA
Other: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific Requirements

Travel: Yes – up to 20% of the time
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + Performance-based Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Mumbai
Company Website:	https://www.aubank.in/	Job Function:	Customer Service
Company Industry/ Sector:	Other

What We Offer

About the Company

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