Quality Assurance Manager (225-613)

The Quality Assurance Manager plays a pivotal role within the organization, ensuring that products and services meet established standards of quality, reliability, and performance. As a guardian of the company’s reputation for excellence, the Quality Assurance Manager develops, implements, and refines quality management systems and processes. This position requires a keen eye for detail, robust analytical skills, and the ability to manage and lead a team dedicated to quality outcomes. The ideal candidate will possess strong leadership capabilities, an exceptional ability to troubleshoot and problem-solve, and a solid understanding of quality assurance methodologies and tools. By leveraging technological advancements and industry best practices, the Quality Assurance Manager ensures continuous improvement in product quality, customer satisfaction, and operational efficiency.

Responsibilities

• Develop, implement, and manage quality assurance policies and procedures across the organization.
• Lead and mentor a team of quality assurance professionals to achieve departmental objectives.
• Establish and monitor quality metrics to track performance and identify areas for improvement.
• Collaborate with cross-functional teams to understand and incorporate customer requirements into quality standards.
• Conduct regular audits and inspections to ensure compliance with quality standards and regulations.
• Investigate quality issues and implement corrective actions to prevent recurrence promptly.
• Facilitate continuous improvement initiatives to drive operational excellence and cost efficiency.
• Prepare and present comprehensive reports on quality assurance findings and recommendations.
• Stay updated on industry trends and advancements to drive innovative quality solutions.
• Coordinate with training departments to ensure proper skillsets for quality assurance personnel.
• Serve as a point of contact for quality-related questions and concerns from internal and external stakeholders.
• Oversee and manage the quality assurance budget and resource allocation effectively.

Requirements

• Bachelor’s degree in Quality Assurance, Engineering, or a closely related field.
• Minimum of 5 years of experience in a quality assurance managerial role.
• Strong knowledge of quality management systems, standards, and methodologies.
• Exceptional leadership and interpersonal skills for managing a diverse team.
• Proven ability to analyze data and create reports reflecting key insights.
• Excellent problem-solving and decision-making skills that drive results.
• Effective communication skills, both written and verbal, for various audiences.
• Experience with quality assurance tools and software is highly preferred.
• Certifications such as Six Sigma, ISO, or related quality credentials are desirable.