Quality Assurance Consultant L2

Job description:

Job Description

Role

Quality Assurance Consultant

Do

- Support process excellence initiatives and drive improvement projects.

- Drive benchmarking and best practices deployment across accounts.

- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.

- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

- Drive projects to improve and maintain the profitability of the process.

- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.

- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.

- Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.

- Ensure all process metrics are met.

- Lead quality report and dashboards.

- Support in SOP and VSM creation.

Experience: 5-8 Years
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.