Quality Analyst

Who We Are

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

What You Will Do

Responsible for ensuring business services meet established quality standards across reliability, usability, and performance. This role supports strategic programs and drives continuous improvement initiatives, ensuring excellence in service delivery.

How You Will Do It

• Assist in the development and execution of strategic programs and initiatives aligned with company goals.
• Track program performance using appropriate tools and techniques; report on progress, risks, and issues.
• Support the preparation of executive-level presentations, dashboards, and reports.
• Conduct research and analysis to support strategic planning and decision-making.
• Help identify process improvement opportunities and contribute to operational efficiency.
• Maintain documentation and ensure knowledge sharing across teams.
• Coordinate and drive Kaizen and Six Sigma activities across lines of business.
• Continuously Monitor Project KPI’s to drive Continuous Improvement Initiatives.
• Support in devising procedures and directions for recording and reporting quality data.
• Compile quality control reports, create statistical process control metrics, manage non-conformity reports and recommend continuous improvement activities.
• Implement & Monitor quality control and inspection procedures.
• Manage internal audits and other quality assurance activities.
• Collaborate with Design and Operations Managers to resolve customer complaints through RCA.
• Support risk management, failure mode and effects analysis (FMEA), and regulatory compliance.
• Assist in the failure investigation of product complaint and CAPA activities.
  
  

• Bachelor’s degree in engineering, Quality, or related field.
• 3–6 years of experience in Quality Management.
• Proven track record in delivering Quality Training Programs.
• Proficient in Product and Process Audits.
• Strong command of Six Sigma methodologies and Lean tools (e.g., VSM, Kaizen, RCA, Standard Work).
• Certified Internal Auditor for ISO 9001:2015.
• Skilled in problem-solving techniques (Fishbone, 8D, etc.).
  
  

• Excellent verbal and written communication.
• Strong presentation and stakeholder management capabilities.
• Customer-focused mindset with a service-oriented approach.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Outlook, Forms).