Program Manager

Job Description

Role Overview

We are looking for a seasoned Analytics COE Leader to build, scale, and lead a high-impact Analytics & GenAI Center of Excellence. This role requires a strong blend of deep analytics expertise, GenAI/LLM leadership, agentic AI exposure, and enterprise delivery execution.

The ideal candidate is a hands-on leader who has successfully built analytics capabilities at scale, driven client transformation, and delivered business outcomes using data, AI, and GenAI solutions.

Key Responsibilities

COE & Capability Leadership

• Build and scale the Analytics & GenAI COE across traditional analytics, advanced analytics, and GenAI use cases.
• Define COE vision, roadmap, frameworks, accelerators, and best practices.
• Drive capability building across Analytics, LLMs, Agentic AI, ML, and GenAI platforms.
• Mentor and grow senior analytics leaders, architects, and delivery managers.
  
  

GenAI & Advanced Analytics

• Lead enterprise adoption of GenAI, LLMs, and Agentic AI solutions.
• Design and deliver solutions involving:
• LLM orchestration & prompt engineering
• Agentic workflows and autonomous agents
• RAG architectures
• NLP, predictive & prescriptive analytics
• Evaluate and onboard GenAI tools, platforms, and frameworks.
  

Client & Delivery Excellence

• Own end-to-end delivery of analytics and GenAI programs for large enterprise clients.
• Act as a trusted advisor to CXOs and senior client stakeholders.
• Ensure strong delivery governance, execution excellence, and value realization.
• Drive client growth through solutioning, renewals, and expansion.
  
  

Strategy & Business Impact

• Translate business problems into data-driven and AI-led solutions.
• Partner with sales and leadership teams on pre-sales, proposals, and solution strategy.
• Drive measurable outcomes such as revenue growth, cost optimization, risk reduction, and operational efficiency.
  
  

Required Experience & Skills

• 15+ years of experience in Analytics, Data Science, or AI leadership roles.
• Proven experience building and leading an Analytics COE at scale.
• Strong hands-on and leadership experience in:
• Advanced Analytics & Data Science
• GenAI, LLMs, Agentic AI
• ML / AI solution design and deployment
• Experience working with enterprise clients across industries.
• Strong understanding of data platforms, cloud ecosystems, and AI tooling.
• Excellent stakeholder management, communication, and leadership skills.
  

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, weve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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