Product Owner - Mobile Platform

Job Title: Product Owner - Mobile Platform

Function: Digital Innovation & Technology

Location: Powai, Mumbai

• Role
  
  

Own and continuously evolve the complete Mobile Application portfolio of Lauritz Knudsen — driving a unified, scalable, secure, and consistent mobile experience across customer, channel, internal, IoT, and commerce applications. The role is the single enterprise-level owner accountable for the strategy, governance, delivery, operations, and performance of every LK-EA mobile app on Android and iOS.

• Organizational Context & Scope
• Portfolio owned: SmartComm / IoT Device Apps, Loyalty App, E-Commerce App, Internal CRM App, DMS (Distributor/Dealer) App, EV Charging App, Website/Companion App, and future/new mobile applications.
• Business impact: Mobile is the primary engagement channel for customers, channel partners, technicians, distributors, and IoT devices — directly influencing loyalty, commerce, channel productivity, and IoT outcomes.
• Reach: Multi-vendor, multi-app, cross-platform (Android + iOS + hybrid) portfolio integrated with SFDC, SFMC, DMS, E-Com, Loyalty, IoT, EV, and backend/API layers.
• Key Accountabilities
• Enterprise Mobile Portfolio Ownership — Own strategy, roadmap, governance, and performance of the entire LK-EA mobile app portfolio; define a unified mobile platform vision, shared architecture, and reusable design system; prioritize investments aligned to business, customer, and channel objectives.
• Product & Experience Governance — Own end-to-end lifecycle (discovery → design → build → release → hypercare → AMC); ensure consistent UX, navigation, branding, and interaction standards; drive personalization, engagement, retention, and conversion.
• Cross-App Platform Standardization — Establish common mobile framework, shared components, SDKs, API contracts; enable faster onboarding of new apps through reusable, product-agnostic architecture; govern versioning, release cadence, platform consistency across Android & iOS.
• Identity, Security & Compliance — Govern unified login (Auth0/CIAM), SSO, MFA, biometric auth; ensure Schneider IT security, encryption, and India DPDP Act compliance; embed secure design, access control, and accessibility standards.
• Analytics, Engagement & Notifications — Own mobile analytics, adoption metrics, engagement dashboards; govern unified push framework (APNs/FCM) and lifecycle messaging; drive data-driven decisions for usage, retention, and business outcomes.
• Architecture, Integrations & Delivery Governance — Govern integrations with SFDC, SFMC, DMS, E-Com, Loyalty, IoT, EV, and backend/API layers; review vendor architecture for scalability, performance, security, maintainability. Provide direct engineering leadership for developers/testers and enforce CI/CD, release quality, defect closure.
• People, Vendor & Stakeholder Leadership — Directly lead Mobile Developers, QA, and UI/UX teams; lead multiple mobile development vendors across backlog, sprints, UAT, releases, App/Play Store, and AMC; interface with Business, Sales, Channel, Marketing, IT, Security, IoT, and vendors; present portfolio roadmap, performance, and adoption metrics to leadership.
• Ownership Scope (Domain-Specific)
  
  

SmartComm / IoT Device Apps

• Loyalty App
• E-Commerce App
• Internal CRM App
• DMS App
• EV Charging App
• Website / Companion App
• Future mobile apps
• Shared SDKs, design system, notification framework, CIAM identity layer.
• Required Education & Experience
• Education:E./B.Tech (CS, IT, Electronics, or related); MBA / Product certification preferred.
• Experience: 10+ years total, with 5+ years in Mobile Product Ownership or Digital Platforms, including experience owning multiple apps and leading vendor teams at enterprise scale — plus proven people-management of Mobile Developers, QA/Test Engineers, and UI/UX.
• Technical Competencies
• Mobile Platforms: Enterprise Mobile Portfolio Ownership
• Android & iOS
• Native / Cross-Platform (Flutter, React Native)
• App Store & Play Store management
• Architecture & Cloud: REST APIs
• Microservices
• Shared SDKs
• AWS
• MongoDB
• DevSecOps awareness
• Domain Apps: Loyalty
• E-Commerce
• CRM
• DMS
• EV Charging
• IoT
• Companion Apps
• Identity & Security: Auth0 / CIAM
• SSO
• OAuth2 / OIDC
• MFA & Biometric
• DPDP
• OWASP MASVS
• Analytics & Engagement: Mobile Analytics
• APNs / FCM Push
• Firebase
• Crash / Performance Monitoring
• Delivery Tools: Jira
• Confluence
• GitHub / Git
• CI/CD
• Agile / Scrum
• Release Governance
• Integrations: SFDC
• SFMC
• SmartComm Hub
• E-Com
• DMS
• Notification Services
• Leadership Competencies
  
  

Customer Centricity

• Strategic Thinking
• Product Mindset
• Ownership & Accountability
• Portfolio Management
• People Leadership & Coaching
• Stakeholder Management
• Data-Driven Decision-Making
• Collaboration & Influence
• Continuous Improvement
• Key Performance Indicators
• Portfolio stability, crash-free rate & performance
• App Store / Play Store ratings & adoption across apps
• Active users, engagement & retention metrics
• Standardization & reuse across apps (shared components/SDKs)
• Release quality, SLA adherence & vendor performance
• Security & compliance posture across the portfolio
• Business impact (loyalty, commerce, channel, IoT outcomes)
• Stakeholder Ecosystem
• Internal: Business, Sales, Channel, Marketing, Product, IT, Cybersecurity, IoT, Analytics, Leadership
• External: Mobile development vendors, UX partners, testing vendors, App Store & Play Store, notification providers (APNs/FCM), AMC partners
• Success in the First 12 Months
• Publish and land a single mobile-platform blueprint (shared SDK, design system, CIAM, notification framework) applicable to all portfolio apps.
• Consolidate vendors and delivery cadence into a governed release calendar with SLA-backed quality gates.
• Improve crash-free rate, app store ratings, and unified engagement metrics on the top 3 apps.
• Deliver first cross-app reuse win (e.g., unified login rolled out across ≥3 apps).
  
  

What's in it for me?

• Lead products that directly impact customers and drive business success
• Work with a collaborative, forward-thinking team that values innovation and expertise
• Access to professional development, mentorship, and cutting-edge technologies
• Flexible work options designed to support your personal and professional goals
  
  

Bring your product leadership to a team that's ready to achieve great things together — apply now!

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• Country-specific programs and initiatives may be available.
  
  

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