Product Manager - CRM

• Drive EV innovation with a leading Indian automotive brand.
• Shape digital customer journeys at a $24B global conglomerate.
  
  
  

About Our Client

We aspire to become Indias fastest-growing and ever flourishing automotive OEM, with a strong focus on expanding our presence across global markets. Backed by cutting-edge vehicle technologies tailored for both Indian and international consumers, we are making bold strides in the electric vehicle (EV) space. Our significant investments in Maharashtra-particularly in Chhatrapati Sambhajinagar-underscore our commitment to sustainable mobility. This large-scale initiative includes the development of state-of-the-art EV and hybrid vehicle manufacturing facilities, with a target to produce over 300,000 electric cars annually, while creating more than 5,000 new jobs

Job Description

• Define the CRM product roadmap aligned with business goals and customer engagement strategy.
• Collaborate with business and digital teams to translate requirements into functional and technical CRM enhancements.
• Lead user story creation, sprint planning, and backlog prioritization for CRM development.
• Ensure CRM integration with DMS, Customer App, and digital marketing platforms.
• Define data models and reporting requirements for lead tracking, conversion, and customer lifecycle metrics.
• Partner with analytics teams to deliver actionable insights and dashboards.
• Conduct regular platform reviews, performance monitoring, and user adoption assessments.
• Coordinate vendor management, testing, and release management.
  
  
  

The Successful Applicant

A successful Product Manager - CRM should have:

• Proficiency in CRM platforms (Salesforce, Microsoft Dynamics, SAP, etc.).
• Strong understanding of lead management, sales funnel analytics, and customer lifecycle processes.
• Excellent stakeholder management and cross-functional coordination.
• 8-10 years of experience in CRM implementation and product ownership, preferably in automotive or consumer industries.
• Bachelors degree in Engineering, IT, or Business; MBA preferred.
  
  

Whats on Offer

• Opportunity to work in a leading organization in the automotive industry.
• Comprehensive holiday and leave policies.
• Collaborative and innovative work environment in Mumbai Suburban.
  
  

If you are passionate about technology and want to make an impact in the automotive industry, we encourage you to apply for the position of Product Manager - CRM.

Contact: Rikkin Patel

Quote job ref: JN-112025-6888744

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