Performance Associate

Skill required: Performance Management - Talent Management

Designation: Performance Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Performance Management Associate supports the delivery of Performance and Career Management services by processing employee and manager requests accurately and efficiently. The role focuses on transactional execution, adherence to defined processes, and timely resolution of performance related service requests while ensuring data accuracy, confidentiality, and a high level of customer satisfaction.
• Exposure to Performance Management or HR transactional processes is an advantage.
• Support workforce behavior in alignment with the organization s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for?
• Primary skill - Talent Management
• Bachelors degree such as BA, BCom, BSc, BTech, or equivalent.
• Shift Timings
• Must be flexible with respect to shift timings. Roles and Responsibilities:
• Process incoming Performance Management requests received through email, case management tools, or portals.
• Resolve service requests by following defined local work instructions, client policies, and business rules.
• Update employee performance data accurately in HR systems as per user guides.
• Manage case workflow effectively and escalate issues when required.
• Support performance evaluation cycles and administrative activities.
• Provide basic support to employees and managers related to goals, reviews, and performance administration.
• Ensure adherence to data security, privacy, and confidentiality requirements.
• Maintain quality standards, accuracy, and SLA compliance.
• Participate in team meetings, knowledge sharing, and process improvement discussions.
• Knowledge Skills Requirements
• Basic understanding of HR Operations and Performance Management processes.
• Strong attention to detail with focus on data accuracy.
• Good written and verbal communication skills in English.
• Working knowledge of Microsoft Office including Excel, Word, and Outlook.
• Customer service orientation and ability to handle queries professionally.
• Ability to follow standard procedures and work instructions consistently.
• Willingness to work in a process driven, metrics oriented environment.