People Operations Specialist

Location

Mumbai

Job Description

People Operations Specialist

Location: Mumbai, India

Team: Asia Healthcare People Team

Reports To: Director of People Strategy & Services, Asia Healthcare

Join a Firm That Puts People at the Center of Strategy

At L.E.K. Consulting, our people are our strategy. Founded in London in 1983, we are a global strategy consulting firm that brings clarity and insight to critical business challenges. For over 15 years, we’ve proudly served clients in Japan from our Tokyo office, delivering local expertise with global reach.

We are united by our values - Excellence, Collaboration, Enablement, Empowerment, and Drive. These principles shape our culture, guide our decisions, and define how we support one another. We don’t just build careers; we build environments where people can grow, lead, and thrive.

Role

The People Operations Specialist will provide end-to-end support across the employee lifecycle, ensuring operational excellence in onboarding, offboarding, learning & development, performance reviews, HR compliance, and systems.

This role is part of the centralized People Operations Team that supports L.E.K. Consulting’s Asia Healthcare Business (AHC) – including offices in Singapore, Shanghai, and Tokyo. While functionally reporting to the Director of People Strategy and Services, the role will work closely with Office Heads, HRBPs, and global people teams to ensure smooth delivery of operational HR processes.

Work Style & Culture Fit

• Collaborative, proactive, and highly responsive
• Comfortable working across cultures and time zones
• Keen to learn, grow, and build process maturity in a scaling HR team
  
  

• Performance Reviews
• Manages processes for on-going feedback for local offices
• Provide local support for the Performance Reviews Process
• Prepare local Salary Sheets, facilitate sign-off, and instruct local payroll or Workday
• Learning & Development
• Deliver PD operations activities (scheduling, attendance tracking, logistics, and managing the PD dashboard/reporting)
• Talent Acquisition:
• Support the HRBPs with Interview scheduling for their local offices, orientation scheduling and preparing Offer Letters
• Accountable for leading the On-boarding & Off-boarding process; maintaining trackers and using templates
• People Operations & Compliance
• Maintain benefits & Insurance enrollments and prepare Payroll data and processes
• Manage Visa process in local offices
• Maintain all employee systems and files
• Support Contract renewals & HR compliance for local offices
• Support Workday implementation (HCM + Performance modules; future modules)
  

• Excellent attention to detail and structured approach to process execution
• Strong coordination and follow-up capabilities with multiple stakeholders
• Proficient in MS Office Suite; experience with HRIS tools like Workday is an advantage
• Discreet handling of sensitive information and documentation
• Clear communication skills – both verbal and written
  
  

• Master’s degree in Human Resources, Business, Psychology, or a related field preferred
• 2-4 years of HR operations, administration, or coordination experience / 3 years of generalists HR experience
• Prior exposure to fast-paced, professional services or MNC environments preferred- ideally in consulting, healthcare, or similar.
• Strong written and verbal communication skills.
• Passion for people development, culture building, and continuous improvement.
  
  

• Make a Strategic Impact: Shape the talent and culture agenda for a globally respected consulting firm.
• Global Collaboration: Work alongside diverse, high-caliber professionals across Asia, North America, and Europe.
• Empowered Culture: Join a team that is supportive, connected, and deeply committed to personal and professional growth.
• Meaningful Work: Help build a workplace where people do their best work - and love doing it.