Payment Investigator

Your role

Are you incredibly organized with an eye for detail? Do you know how to take care of business?

As a key member of the Cards Processing Team, you will be responsible for ensuring the accurate and timely settlement of daily processes to move funds between UBS and our card vendors. You’ll work cross-functionally to support operations by:

• Proven leadership experience, including coaching/mentoring peers, leading workstreams, and driving accountability for timelines and outcomes.
• Managing resolution of errors and rejections on card applications and communicating solutions and outcomes to branch staff.
• Validating card benefit and promotional requests for eligibility and processing redemptions.
• Manage with urgency the end-to-end card issuance process, including card production, personalization, and distribution.
• Reconciliation of multiple general ledgers used for card processing, researching and resolving outages.
• Accurate performance of card account maintenance requests.
• Coordinate issues to the correct system support, track for timely resolution and communicate to branch staff.
• Payment Research- to include unidentified payments, payment returns and payment reversal requests.
• Communication of errors reported by the bank to the branch staff to move the card applications forward (credit freezes, under 21 applicant requirement, additional paperwork for underwriting)
  
  

Job Type

Full Time

Job Reference #

333855BR

City

Mumbai

Your team

You’ll be part of a collaborative team that supports global payment operations located in Mumbai India. The role offers opportunities to contribute to process enhancements and play a key role in safeguarding client transactions.

Your expertise

• Excellent communicator with a demonstrated ability to influence and partner with senior stakeholders, banking partners, and branch leadership.
• 5+ years of experience in banking operations, card operations, payments, and/or back-office processing within a regulated financial services environment.
• Proven leadership experience, including coaching/mentoring peers, leading workstreams, and driving accountability for timelines and outcomes.
• Strong risk and controls mindset with experience identifying operational risk, documenting procedures, and ensuring compliance with applicable policies and regulations.
• Demonstrated ability to manage multiple priorities, make sound decisions under pressure, and escalate issues appropriately with clear recommendations.
• Advanced knowledge of card systems and transaction processing, including reconciliations, exception handling, and root-cause analysis.
• Experience leading process improvement initiatives (e.g., standardization, automation, KPI reporting) to improve quality, reduce risk, and enhance client/branch experience.
• Ability to work independently while providing day-to-day guidance and support to the broader team.
  
  

About Us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.

We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that its our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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