Operations Manager-Hub Operations

Job Requirements

About the Role

The Operations Manager – Hub Operations is responsible for overseeing end-to-end login and disbursal activities across two or more PODs (Product Operating Divisions) within Retail Asset Hub Operations. Based in Mumbai, Noida, or Hyderabad, the role involves managing direct reportees mapped to each POD, ensuring operational efficiency, and maintaining high-quality standards. The incumbent will monitor performance metrics, coordinate with stakeholders, and drive process improvements to support business objectives and compliance requirements.

Key Responsibilities

Primary Responsibilities

• Manage login and disbursal activities across two or more PODs of the same product.
• Lead and supervise full-time employees (FTEs) mapped to each POD, tracking performance across key parameters.
• Develop expertise in disbursal processes for multiple retail banking products.
• Ensure that Turnaround Time (TAT) and First Time Right (FTR%) targets are consistently met.
• Monitor and escalate critical and non-critical operational errors to senior stakeholders as needed.
  
  

• Drive high productivity among Hub executives across all assigned PODs.
• Coordinate effectively with multiple stakeholders to resolve operational issues.
• Suggest initiatives to improve efficiency and performance of POD members.
• Interface daily with vendors to ensure optimal resource planning.
  
  

• Graduate in any discipline (mandatory)
• Postgraduate degree (preferred)
  
  

• 2 yrs Relevant experience in retail banking operations, preferably in loan disbursal or hub operations
  
  

• Strong understanding of loan disbursal processes and operational workflows
• Proven team management and leadership capabilities
• Excellent coordination and stakeholder engagement skills
• Attention to detail with a focus on quality and compliance
• Ability to identify and escalate operational risks
• Process-oriented mindset with a drive for continuous improvement