Online Reputation Management Executive

Experience: 1.00 + years

Salary: Confidential (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office (Mumbai)

Placement Type: Full time Permanent Position

(*Note: This is a requirement for one of Uplers client - Locobuzz)

What do you need for this opportunity?

Must have skills required:

Online Reputation Management, Ticket escalations, Social Listening

Locobuzz is Looking for:

Key Responsibilities

Social Listening & Ticket Management

• Monitor and track brand mentions, queries, and customer feedback across digital platforms via Locobuzz.
• Respond promptly to brand mentions with accurate, on-tone communication in line with approved guidelines.
• Accurately tag and classify tickets based on sentiment and category for better insights and operational efficiency.
• Ensure adherence to defined SLAs (TAT, FLR) for all responses, escalations, and internal follow-ups.
  
  
  

Crisis Management & Escalation

• Proactively identify early indicators of potential reputational risks and flag them in accordance with escalation protocols.
• Collaborate with client stakeholders and internal teams at Locobuzz to mitigate and resolve issues swiftly.
• Provide support during sensitive or high-impact scenarios, including viral or crisis situations, with immediate planning and execution.
  
  
  

Trendspotting & Insights

• Analyze ongoing conversations to identify recurring issues, sentiment shifts, and topic spikes.
• Offer proactive recommendations to the client based on observed trends, campaign impact, and influencer engagement.
• Monitor and report on conversation drivers, competitive mentions, and overall sentiment movement.
  
  
  

Reporting & Documentation

• Generate timely and detailed daily, weekly, and monthly reports with both quantitative metrics and qualitative insights.
• Ensure reports are consistent with client expectations and support business goals with clear, actionable takeaways.
• Identify gaps, risks, and opportunities in every reporting cycle and present data-backed recommendations.
  
  
  

Stakeholder Engagement

• Serve as the primary ORM point of contact for the brand
• Participate in client meetings, review sessions, and feedback discussions with confidence.
• Coordinate with the respective teams to ensure process alignment and delivery consistency.
  
  
  

Required Skills & Qualifications

• Bachelor’s degree in any stream
• Excellent written and verbal communication skills.
• Strong attention to detail, grammar, and context
• Strong command of social media platforms, trends, and digital etiquette
• Strong analytical skills with the ability to derive meaning from large volumes of unstructured data.
• Experience in reporting, insights generation, and use of ORM dashboards or social listening tools.
• Quick learner with the ability to work in a fast-paced, high-volume environment
• Structured thinking with the ability to assess online sentiments and respond appropriately
• Good working knowledge of MS Office – especially Excel and PowerPoint
• Strong research, time management, and collaboration skills
  
  
  

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  
  
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, dont hesitate to apply today. We are waiting for you!

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