Officer - Customer Operations

Job Title - Customer Operations Officer/ Executive – Organized Trade (Key Accounts)

Function - Sales – Modern Trade

Location - Raipur

About The Role

Own and grow Nestlé’s Organized Trade business by managing key retail accounts (e.g., large-format chains), delivering volume plans, and ensuring on-shelf availability and brand visibility across assigned outlets. You will plan customer-specific commercial calendars, lead assortment and activation plans, and serve as the single-window contact to drive pricing stability, service, and trade term execution for your territory.

Key Responsibilities:

• Build an integrated commercial plan for assigned customers; develop a rolling 3‑month sales plan at customer/account level.
• Plan assortment at account level and create a quarterly account‑specific activation calendar.
• Achieve volumes planned during OPL and execute account‑specific activation programs on time and in full.
• Act as the single‑window for customer service, ensuring price control and stability across assigned accounts.
• Negotiate/implement terms of trade agreements and ensure adherence in-store.
• Track redistribution value and volume targets; present account‑wise reviews quarterly and identify gaps vs. business plans.
• Suggest inputs to generate demand and continuously increase Nestlé’s contribution within each account.
• Monitor, evaluate, and control CCS/scorecard metrics while ensuring on‑shelf availability and visibility standards at outlets.
  
  

Qualifications:

• Strong communication, networking, and analytical skills; poise and confidence in stakeholder interactions.
• Flexible, resourceful, and innovative with an understanding of sales systems and processes.
• Experience in Modern Trade / Key Account Management preferred.
• Graduate with 2-6 years of experience
  
  

About Us

At Nestlé, our purpose is to shape a better and healthier world, inspire people to live healthier lives, and deliver impact at a scale that truly makes a difference.

We believe in a diverse, supportive and collaborative culture one that encourages innovation, embraces new ideas, and empowers individuals and teams to win. We’re driven by people who are friendly, respectful and inspiring people who genuinely care about the lives we touch every single day.

Diversity & Inclusion

At Nestlé, we are committed to building an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms gender, culture, abilities, backgrounds and perspectives because we believe it makes us stronger. We are dedicated to providing equal opportunities and creating an environment where people can bring their authentic selves to work and thrive.

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