National Account Manager

Job Description

• Develop sufficient portfolio of large national clients that qualify as the next A-Customers only; time spending on this actives 70-100%.
• Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of National customers;
• Create awareness of company within the customer’s organization and vice versa, and identify the key decision makers/influencer of the National account in the Area and build up a strong business relationship to them;
• Provide ongoing support to National customers to secure existing business by assuring reliability and increasing customer satisfaction;
• National support and development for Key Account Management (time spending on this actives 0-30%) supported by company Network.
• Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
• Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements;
• Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered;
• Work collaboratively across the company to create and execute solutions that deliver value for customers;
• Proactively communicate development plans and account status to the management;
• Oversee the implementation process for new awarded business;
• Ensure collection of accounts receivable by Finance team and assist if necessary;
• AD-hoc tasks will be assigned by Department Head.