MARKET MANAGER

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel

agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack’s integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel

booking & management experience for our agent partners.

Key Responsibilities

 Contract relevant, targeted hotels on dynamic rates and inventory mainly through channel manager

connectivity. Ownership and accountability for content acquisition for assigned territory.

 Secure and negotiate competitive rates and inventory to meet overall company sales objectives.

 Monitor and address hotel partner pricing and availability issues to maintain conversion and customer

satisfaction.

 Develop and maintain regular and consistent partner contact at the property level and, when appropriate, with

chain level regional managers. The Market Manager should strive to build strong relationships with all partners

and have regular contact with each of them.

 Solicit and secure promo offers from hotel partners to support merchandising activities.

 Provide technical support to hotel partners and resolve operational issues.

 Analyze market data and supply metrics to gain in-depth understanding of hotel supply, product gaps and sales

opportunities.

 Understand high/low occupancy periods for all assigned markets.

 Monitor partner sales performance and investigate trading concerns when required.

 Handle and resolve customer services issues

 Other potential work engagements as decided by the Company.