Manager OFR CoE

Job Title: Manager – OFR, CoE

Job Location: Center

RCS Grade: K

To design, deliver, and evaluate training programs focused on Ocean Freight-GTOM processes, systems, and compliance, ensuring operational teams have the knowledge and skills to execute end-to-end shipment handling effectively.

Key Responsibilities:

Training Design & Delivery

• Develop and deliver training modules on Ocean Freight fundamentals, including:
• Introduction to GTOM
• Export & Import process flow leveraging GSC/L4 SOPs
• Parties involved in OFR
• Types of shipments (FCL, LCL)
• VOCC vs NVOCC
• Feeder & Mother Vessels
• Types of containers
• National & Multinational Gateways
• Incoterms and their application
• Shipping documents and Letter of Credit
• Frequently used OFR charges
• End-to-End OFR process
• GSConnect – Case creation and viewing
• Design and conduct training on specialized module based on top errors and BP complaints
  
  
  

• Conduct onboarding programs on CW1 and Support System e.g. Cargosphere, GSCapture etc:
• GTOM workflow & Bundle Services
• Maintain GSC Level SOPs based on L4 SOPs
• Ocean Freight documents
• Catalogue based service for all shipment types
• OFR business model and process flow
• Sea Waybill and legal relevance of transport documents
• Timestamp definitions and importance for customer experience
• GSConnect framework
  
  
  

• Updates to be shared with all Centers
• GSC Level SOPs to be updated based on the updates
• Refresher trainings to be conducted for complex updates
• Regular dip checks on updates
  
  
  

• GTOM readiness checklist
• Tool Access (UAT & Prod) for relevant applications
• Assess training effectiveness through feedback, quizzes, and performance metrics.
• Maintain accurate training records and prepare reports for management.
  
  
  

• Bachelor’s degree in Supply Chain, Logistics, or Operations Management.
• 8+ years in freight forwarding, global operations, or shared services.
• Certification in training or instructional design, preferred.
• Knowledge of OFR operations, back- office processes
• Ability to drive continuous improvements in OFR processes
• Strong communication and stakeholder management capabilities
• Strong program and change management capabilities
• Experience with DHL systems (CW1, GSConnect, MTW modules).
• Excellent interpersonal skills