Manager HR Operations HQC

Job Title

Manager – HR Operations

Function

Human Resources

Reports To

Head - HR Operations

Location

Head Office

Travel Required

25% þ 50% ☐ 75% ☐

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If youre looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.

Position Overview:

The Manager – HR Operations will be responsible for managing core HR operational processes at the corporate level, ensuring compliance, accuracy, and efficiency across employee lifecycle activities (excluding onboarding). This role will lead the HR Operations team, drive process improvements, and collaborate with internal stakeholders to deliver a seamless employee experience.

Job Purpose:

To manage HR operations for the organization, including employee data management, HRIS administration, exit processes, compliance, and policy implementation. The role will focus on operational excellence, governance, and continuous improvement while leading a team to ensure timely and accurate execution of HR processes.

Key Roles & Responsibilities:

Employee Data & Lifecycle Management

• Oversee maintenance and accuracy of employee records in HR systems for transfers, promotions, and personal details.
• Manage exit formalities, including clearance, documentation, and coordination with Payroll for full & final settlements.
• Ensure timely updates of organizational changes in HRIS and related systems.
  
  
  

HR Systems & Process Administration

• Ensure accurate maintenance of HRIS and related platforms for employee transactions.
• Drive automation and digitization initiatives to improve operational efficiency.
• Monitor system workflows and resolve issues in coordination with IT and vendors.
  
  
  

Compliance & Governance

• Ensure adherence to statutory requirements related to employee records and HR processes.
• Maintain compliance with internal policies and audit standards; address any gaps proactively.
  
  
  

Policy Implementation & Communication

• Support implementation of HR policies and procedures across the organization.
• Communicate policy updates and operational guidelines to employees and managers effectively.
  
  
  

Employee Query Resolution

• Oversee resolution of HR operations-related queries (HRIS, documentation, policy clarifications) within defined SLAs.
• Ensure high levels of employee satisfaction through timely and accurate support.
  
  
  

Reporting & Analytics

• Prepare and share HR operations dashboards and reports on employee movements, compliance metrics, and process efficiency.
• Provide insights to HR leadership for process improvements and decision-making.
  
  
  

Employee Health & Well-being

• Ensure 100% coverage of employees under company insurance programs (Mediclaim, Term Life, Group Insurance) in line with policy guidelines
• Manage timely data endorsement and updates with insurers/TPA to maintain accuracy of employee records
• Oversee end-to-end insurance claims process, ensuring timely resolution and employee support
  
  
  

Leave and Attendance Management

• Ensure accurate and real-time maintenance of leave and attendance records in the HRMS
• Monitor compliance with leave policies and attendance norms across locations
• Identify discrepancies, drive corrective actions, and ensure timely closure
  
  
  

Team Leadership & Capability Building

• Lead and manage the HR Operations team, ensuring adequate staffing and skill development.
• Set clear goals, monitor performance, and foster a culture of accountability and continuous improvement.
  
  
  

Qualifications & Experience:

Education:

• Essential: Graduate / MBA in Human Resources or related fields.
  
  
  

Experience:

• 6–8 years of experience in HR operations, with at least 2–3 years in a supervisory or managerial role.
• Strong knowledge of HR processes, HRIS systems, compliance requirements, and employee lifecycle management (excluding onboarding).
  
  
  

Skills & Capabilities:

Technical Skills:

• HRIS and HR technology proficiency.
• Knowledge of statutory compliance and HR documentation standards.
• Strong process orientation and analytical skills.
  
  
  

Behavioural Competencies:

• Leadership and team management.
• Attention to detail and accuracy.
• Strong communication and stakeholder management.
• Problem-solving and adaptability.
  
  
  

Key Performance Indicators:

Sr. No.

Key Result Areas (KRAs)

Key Performance Indicators (KPIs)

1

Data Accuracy & HRIS Management

% accuracy of employee data in HR systems; timely updates

2

Exit Process Efficiency

SLA adherence for exit formalities; employee feedback

3

Compliance & Governance

Zero audit non-compliance; timely completion of statutory requirements

4

Query Resolution

Reduction in query turnaround time; employee satisfaction scores

5

Process Improvement

Number of processes automated/improved; reduction in manual interventions

6

Team Productivity

Achievement of team goals; adherence to performance timelines

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
  
  
  

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com.

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