Back to listing

Manager - Client Delivery

Talentmate

India

25th July 2026

2607-44568-7

Job Description

Client Ownership & Relationship Management

Serve as the senior escalation point for all White Collar clients

Build seniorlevelrelationships and drive long-term partnerships

Lead quarterly business reviews (QBRs) and governance forums

Own client satisfaction (CSAT / NPS)

Delivery Excellence

Own SLA adherence, TAT performance, quality benchmarks, and compliance standards

Drive root-cause analysis and corrective action plans for escalations

Implement continuous service improvementinitiatives

Revenue & Growth

Identify upsell and cross-sell opportunities within existing accounts

Drive renewals and commercial negotiations in collaboration with the MD team

Own revenue retention and account expansion targets

Team Leadership

Lead Client Delivery Leads & Managers

Build a high-accountability, ownership-driven culture

Drive performance reviews and capability development

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Mumbai
Company Website:	http://www.idfy.com	Job Function:	Operations Management
Company Industry/ Sector:	IT Services And IT Consulting Software Development And Technology Information And Internet

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.