LMS Support Specialist

Who We Are

Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 15 states across the Midwest and western United States and offer our staff and Partners the opportunity to serve a variety of industries. In 2019, we extended our operations to Mumbai, India, and desire to expand our shared services segment there. Founded in 1917, our culture is the foundation of who we are, and we pride ourselves on supporting our employees to help them achieve their goals and pursue their interests both in the office and at home. At Eide Bailly we are passionate about the clients we serve, the work we do, and most importantly, having fun while we do it!

Why Youll Love Working Here

At Eide Bailly we believe respect is how to treat everyone, not just those you want to impress. Our

culture focuses on collaboration to achieve career growth. We promote happy employees by making work/life balance a priority along with being actively involved in our communities. Our dedication to service can be seen through the Firms decision to match charitable donations made by employees, as well as providing opportunities to volunteer throughout the year. Most importantly, we like to have fun! We offer a professional and fun work environment with frequent lunch and learns, socials, contests, outings and other events.

A typical day as an LMS Support Specialist in Mumbai might include the following:

• Create new courses/classes/sessions within the LMS for Eide Bailly created content.
• Close rosters and complete all other end of program tasks, except for issuing IRS CE or NASBA CPE credit.
• Build and communicate reporting on completions, credits issued, evaluation responses and other relevant data for mandatory courses, learning paths, learning series, etc.
• Build classes, courses, groups, learning paths and reports in the LMS.
• Respond to help desk tickets and resolve routine LMS issues.
• Maintain documentation of processes and updates.
• Assigns and tracks training in the LMS.
• Monitor system feeds and escalate issues as needed.
• Maintains the LMS program catalog to ensure that it is up-to-date and accessible by managing catalogs, tags, and archiving programs.
• Knowledgeable of all functionalities of LMS system and the downstream effect that any changes will have in other parts of the system including but not limited to: Learning Paths, Reporting, Registration.
• Determine, gather, draw insight from and present appropriate learning metrics.
• Schedule training programs, prepare facilitators for delivery of India specific programs
• May be required to serve as a virtual producer for programs in IST
• Ensure timely and accurate performance on assigned projects.
• Provide timely assistance to Event team for thorough reporting and maintenance of LMS.
• Knowledge of NASBA compliance rules and the effect of those requirements on the setup and outcomes of the LMS
  
  

Who You Are

• Possess a high level of commitment to detail and data integrity
• Extensive knowledge of dashboards, data analysis and data visualization
• Professional services firm experience preferred.
• Strong team worker, with enthusiastic, can-do approach, with the ability to coordinate and work as one team
• Provide evidence-based insights, analytics and analysis to the larger team
• Bachelor’s degree in business administration or education or equivalent work experience required.
• Ability to communicate clearly in writing and verbally.
• Ability to work on multiple projects and meet deadlines by setting priorities with work projects.
  
  

What to Expect

Next: Well be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to check us out on Facebook, Twitter, Instagram, TikTok or our About Us page.

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