Learning Operations Senior Analyst

Skill required: Talent Development - Instructor-Led Training (ILT)

Designation: Learning Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process The practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.

• Excellent organizational and multi-tasking skills
• High attention to detail and data accuracy
• Clear and professional communication skills
• Customer service orientation and strong interpersonal skills
• Ability to work independently and handle live event pressure
• Culturally aware and comfortable working with global teams
• Flexible to operate in a 24x5 rotational shift model What are we looking for? Session Setup and Technical Coordination
• Support the setup and execution of virtual events, including platform configuration, content readiness, and connectivity checks
• Participate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth delivery
• Upload and manage content during live sessions (e.g., presentations, videos, links) Live Event Moderation
• Launch and manage breakout rooms, polls, quizzes, games, and other interactive elements during sessions
• Monitor and moderate chat and Q&A, flagging issues or questions to the facilitator as needed
• Track and record attendance during sessions, ensuring participant engagement is monitored Session Follow-up and Reporting
• Update attendance in the learning management system (LMS) or other tracking tools post-event
• Distribute session materials and resources to participants as required
• Escalate technical issues or recurring session concerns to leads or support teams
• Contribute to post-session reporting or feedback collection if applicable Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts, Any Graduation