Learning Operations Associate Manager

Skill required: Talent Development - Training of Trainers (TOT)

Designation: Learning Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process The Business Interlock Manager partners with the Client stakeholders on the training needs analysis process, builds conceptual designs, provides learning solutions, and guides the LEDD Operations team to execute the design. The Business Interlock is responsible for the overall design of the learning interventions and is also responsible for managing the overall development pipeline. The Business Interlock provides support and has overall accountability to ensure that projects are executed according to design, process, quality, budget, and milestone standards.

What are we looking for?

• Drive discussions with sponsors and stakeholders across the learning ecosystem to understand and confirm business requirements
• Evaluate inputs for the learning strategy (including leveraging of talent roadmaps and other talent management tools to support learning plans and the business area s broader talent strategy)
• Develop a point of view on the learning strategy
• Develop quarterly and annual development plan; obtain sponsor inputs and approval
• Oversee the design of the learning strategy framework for the capability/specialization to show how the target audience will progress across proficiency levels
• Recommend improvements to existing programs, and new learning approaches
• Lead weekly status meetings, and provide guidance to address risks and issues
• Support and provide inputs to quarterly and annual design and development budget
• Identify risks; create plans to mitigate
• Responsible for providing oversight to the LEDD Operations lead on staff planning, recruitment, onboarding work assignments and team engagement
• Continually focus on value-added activities and continuous improvement
• Learning Strategy Development
• Curriculum Planning and Management
• Talent Strategy Development and Management
• Learning Program Management and Monitoring
• Learning Measurement and Analysis
• Agile Methodology
• Principles of Team Engagement
• Provide consultation and support to learning delivery as needed
• Define and assess effectiveness of the learning program/s
• Identify and confirm learning value metrics and evaluation strategy
• Review metrics analysis to derive insights to take better data driven business decisions and create plan for action; report to leadership/stakeholders
• Collaborate with LEDD Operations team members and stakeholders to design and approve the learning communication campaign (flairs/badge program, hackathon, etc.) Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts