Learning Delivery Lead

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We are seeking for an experienced Learning Delivery Lead to join our team. The successful candidate will be responsible for day‑to‑day administration and execution of learning delivery activities for a global, multi‑country client population.

In this role you will play a key role in:

• Learning Request Management & Case Handling
• Receive and process learning delivery requests through established case‑based workflows.
• Perform end‑to‑end learning administration activities within agreed KPIs and SLAs.
• Maintain accurate case documentation, status updates, and timely closure of requests.
• LMS Administration & Learning Setup
• Perform operational actions in the Learning Management System (LMS)
• Set up instructor‑led and virtual learning sessions in line with approved procedures.
• Ensure learning offerings are visible, correctly configured, and ready for learner access.
• Coordinate learning session logistics
  
  

Your Profile

• 7–9 years of relevant experience in Learning Operations, HR Operations, Shared Services, or Managed Services environments.
• Hands‑on experience supporting learning delivery administration for global or multi‑country populations.
• Experience working in a case‑based, ticket‑driven delivery model.
• Client‑servicing experience in a structured delivery environment is strongly preferred.
• Working knowledge of Workday Learning Management Systems (LMS); experience with enterprise LMS platforms preferred.
• Familiarity with instructor‑led and virtual learning delivery models.
• Experience managing learning records, attendance, completion, and reporting.
  
  

What You'll Love About Working Here

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
  
  

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com

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