Leadership LINK Candidates

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. 

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Summary: The purpose of this role is to execute business and operations strategies, with the primary focus on operational management, driving and optimizing all processes to ensure consistently high levels of Safety, Quality, Delivery, Productivity & People, implementing structures and systems to enable, maintain, and deliver results for a new client . 

Primary Accountabilities:

• Provide day-to-day leadership and direction to all functional areas supporting the successful operations of the business.  This will include leading areas not under the direct management of the Operations Leader through strong matrix management and helping lead those areas to be aligned with supporting the success and direction of the business.
• Communicate a compelling vision for the organization, engaging all employees in order that they understand the expectations of the business and can deliver accordingly. 
• Build a values and performance based culture, ensuring that all employees are accountable, have/understand clear goals/objectives, the necessary training & development to accomplish the demands/expectations of the business and are reviewed regularly against performance targets. 
• Optimize operational performance through appropriate planning and deployment of resources including Opex, Productivity etc.
• Manage and ensure the organizational structure, capacity and resources are appropriate to meet and anticipate the current/future states of the business. 
• Build trusted and collaborative customer relationships through knowledge, commitment, consistent results.  Deploy resources necessary to ensure excellent customers care and execution from all levels of the organization.
• Plan and successfully deliver against a robust budget and business plan to include cost management and the achievement of revenue targets. This will include successfully engaging all functional areas in the achievement of the budget.

Experience of 15 years in similar industry.